Technology Engagement Specialist, Senior

Company: Blue Shield of CA
Location: Oakland
Posted on: October 19, 2020

Job Description:

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. Were excited to share Blue Shield of California has received awards and recognition for LGBT diversity, quality improvement, most influential women in corporate America, Bay Areas top companies in volunteering & giving, and one of the worlds most ethical companies. Here at Blue Shield of California, were striving to make a positive change across our industry and the communities we live in Join us!

Reporting to the Senior Manager of Data and Analytics Engagement team, the role of the Technology Engagement Specialist, Senior is critical to the success of Blue Shield of California and the Data and Analytics Organization in realizing its goals and objectives. This individual will play a key role as part of the Engagement team in delivering and collaborating on all aspects of intake and engagement processes.



Responsibilities:

Contribute and support in Intake engagement, resource & cost estimation
Support strategic and operational activities, maintain work inventory, follow up with initiative leaders for status updates/risk management
Publish and maintain Strategic and operational initiative dashboards and management reporting
Facilitate weekly internal reviews and updates with Data and Analytics teams for intake activities
Facilitate Unified Design Review Committee (UDRC) forum, track decisions, schedule and publish agenda, manage communications
Support vendor contract management activities, track work order inventory and status (cost, start date, end dates, execution status), follow-up with vendors for estimation submissions
Partner with IT Sourcing to ensure timely processing. Expedite if outside SLAs. Triage follow-up questions
identify and communicate resource capacity constraints to Engagement Manager and D&A delivery teams
Research and respond timely and accurately to requests for explanation or for more detail
Create and maintain/update associated workflows and documentation
Identify opportunities to automate/digitize processes
Assist in identifying risks, and communicate risks to management
Execute upon timely and accurate reporting responsibilities
Other duties as assigned



Requirements:

The successful candidate will possess strong analysis, organization, and facilitation skills, combined with highly effective interpersonal and communication skills. Results orientation and attention to detail. Strong working knowledge of the healthcare industry Data and Analytics is required. Additionally, the candidate should possess the skills and expertise necessary to:
Work cross functionally across the Data and Analytics organization with all levels of leadership, employees, contractors, and consultants
Strong ability to understand, analyze, and prioritize multiple, competing priorities

Reporting to the Senior Manager of Data and Analytics Engagement team, the role of the Technology Engagement Specialist, Senior is critical to the success of Blue Shield of California and the Data and Analytics Organization in realizing its goals and objectives. This individual will play a key role as part of the Engagement team in delivering and collaborating on all aspects of intake and engagement processes.



Responsibilities:

Contribute and support in Intake engagement, resource & cost estimation
Support strategic and operational activities, maintain work inventory, follow up with initiative leaders for status updates/risk management
Publish and maintain Strategic and operational initiative dashboards and management reporting
Facilitate weekly internal reviews and updates with Data and Analytics teams for intake activities
Facilitate Unified Design Review Committee (UDRC) forum, track decisions, schedule and publish agenda, manage communications
Support vendor contract management activities, track work order inventory and status (cost, start date, end dates, execution status), follow-up with vendors for estimation submissions
Partner with IT Sourcing to ensure timely processing. Expedite if outside SLAs. Triage follow-up questions
identify and communicate resource capacity constraints to Engagement Manager and D&A delivery teams
Research and respond timely and accurately to requests for explanation or for more detail
Create and maintain/update associated workflows and documentation
Identify opportunities to automate/digitize processes
Assist in identifying risks, and communicate risks to management
Execute upon timely and accurate reporting responsibilities
Other duties as assigned



Requirements:

The successful candidate will possess strong analysis, organization, and facilitation skills, combined with highly effective interpersonal and communication skills. Results orientation and attention to detail. Strong working knowledge of the healthcare industry Data and Analytics is required. Additionally, the candidate should possess the skills and expertise necessary to:
Work cross functionally across the Data and Analytics organization with all levels of leadership, employees, contractors, and consultants
Strong ability to understand, analyze, and prioritize multiple, competing priorities

5 years combined experience:
Strong creative and critical thinking, problem solving, planning, time-management and organization skills to balance and prioritize work.



Strong written and verbal communication and collaboration skills.

Strong independent judgment and initiative in problem resolution.

In-depth understanding of technology solutions for function, including specific experience with chosen solution at BSC TBM/Apptio, Concur, Puridiom, Planview and Service Market Place/ServiceNow
And/or in-depth understanding and proven expertise/experience in process design methodology, tools, and techniques.
And/or in-depth operational expertise in process methodology and improvement at BSC.
Possess the process knowledge and people skills to complete accurate assignments and communicate results.
Focus on successful execution/delivery of outcomes, and maintain track record for driving change, delivering business value, and meeting commitments.
Knowledge of Blue Shield of California (BSC) or prior healthcare payer experience preferred

Advanced skills in Microsoft Excel a must.
Proficient in Microsoft Office Suite products such as Word, PowerPoint, and Visio.

Education/Credentials:

Bachelors degree or equivalent in progress, emphasis on Management Information Systems (MIS) preferred.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Keywords: Blue Shield of CA, Oakland , Technology Engagement Specialist, Senior, IT / Software / Systems , Oakland, California