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SAP Concur - Customer Engagement Executive, Public Sector

Company: SAP SE
Location: Oakland
Posted on: February 23, 2021

Job Description:

SAP Concur - Customer Engagement Executive, Public Sector Date: Feb 5, 2021 Company: SAP Requisition ID: 277180
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
-- COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives. SAP Concur is looking for a Customer Engagement Executive to work with some of our largest and most valued Government Contractor clients. You are a Client Development professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. As a Customer Engagement Executive, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur's internal teams, and has central importance to our ongoing success as a company. As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide. When business travel resumes, 30% - 50% travel may be expected. SAP Concur employees are well taken care of. Here are some perks and top benefits to highlight:

  • Medical, dental and vision options, including for domestic partnerships
  • 401(k) plan with match
  • Commuter and health club benefits
  • Over 4 weeks of vacation and holiday time
  • Pre-tax flexible spending accounts for health and dependent care
  • Employee Stock Purchase Program
  • Concur Cares Days to dedicate paid time every quarter to a non-profit of your choice
  • Local, National, and Global Employee Networking Groups
  • Strong career growth and development program Requirements:
    • Successful experience managing a portfolio of clients including large global business with a high-level of complexity, focus and intensity
    • Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
    • Facilitate executive meetings that measure progress and business impact
    • Driven to deliver value to clients in support of profitable growth and retention goals
    • Establish success metrics, annual goals and key objectives with the customer
    • Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs
    • Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
    • Establish, maintain and grow broad and deep relationships within each customer account, driving a successful client lifecycle management strategy
    • Facilitate Client Leadership Counsels and support board member relationships
    • Self-aware, able to prioritize multiple competing priorities and stakeholders Preferred:
      • Experience managing Government Contractor accounts
      • 5 - 10 years of Customer Success, Account Management or Sales experience
      • Strong knowledge of SaaS models and value-based engagement
      • Sees conflict as opportunity to assess situations and find common ground quickly WHAT YOU GET FROM US
        Success is what you make it. At SAP, we help you make it your own.
        A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now. SAP'S DIVERSITY COMMITMENT
        To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C areers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor. EOE AA M/F/Vet/Disability:
        Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Successful candidates might be required to undergo a background verification with an external vendor.
        Additional Locations:
        Nearest Major Market: San Francisco
        Nearest Secondary Market: Oakland
        Job Segment: SAP, ERP, Equity, Technology, Finance

Keywords: SAP SE, Oakland , SAP Concur - Customer Engagement Executive, Public Sector, IT / Software / Systems , Oakland, California

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