OaklandRecruiter
the smart solution for Oakland jobs

Technical Support

Company: Fivetran
Location: Oakland
Posted on: July 13, 2018

Job Description:

Job DescriptionAs a technical support hire, you’ll be responsible for providing world-class customer support and developing our support protocols and infrastructure. Your empathy, creativity, and passion for helping our customers will generate raving fans and make Fivetran known as the most trusted data integration service on the market. In this role, you’ll often be the first interaction that a prospective customer has with our company. More than that, though, as a foundational member of our team, you'll likely be a customer's 3rd/4th/5th interaction as well -- your role and responsibilities will span from supporting the sales team with prospective customers, to advocating for the success of all customers already in the Fivetran customer family.This is a great opportunity for someone looking to get into the technology industry. We don't expect, nor do we require that you have a ton of knowledge about programming, data pipelines, or data warehousing. We would prefer that you are a curious, compassionate person; driven to learn whatever it takes to help our customers succeed.ABOUT YOUEmpathy for our customers. You take time to understand their pains, needs and wants and will go the extra mile to make sure their issues are resolved.Organized and priority driven. You understand where your time needs to be spent in order to have the biggest impact within your area of responsibility and have the confidence to say “no” when needed.Smart and curious. You can learn the ins-and-outs of a new business and technology quickly. You will figure out how to use new tools and software, get into the minds of our customer, and impress everyone with insights into their challenges.Preferably experience in a customer support or other customer facing role.REQUIREMENTSExperience querying with SQLShell experience preferredSupport our valued customers to resolve logistical and technical questions, as well as platform issues through phone, email, and chat.Develop stories through customer interactions + data to help drive platform changes by working closely with our Design, Product, and Sales teams.Identify tools and develop methods to streamline customer support with scalable systems.Technologically Adept - there's a lot to learn (and a lot to subsequently teach), so a good sense of intuition is a must.Excellent written/verbal communication/interpersonal skills - you'll be communicating and expressing potentially complex concepts with current and prospective clients every dayThis role requires you to be full-time in our Oakland office.Company DescriptionFivetran, founded in 2012 out of Y Combinator, has found success early. The startup is pre-Series A and already cash flow positive with over 300 customers relying on Fivetran to centralize their data.When Fivetran began our founders realized that traditional ETL tools were not designed for modern companies who rely on cloud-based tools. To meet the needs of analysts in this new era, Fivetran built the only zero-maintenance connectors on the market. We’re now part of a growing ecosystem ushering in cloud infrastructure that gives organizations control of their data without heavy engineering. Fivetran is headquartered in Oakland with satellite offices in Denver, Bangalore, and Ireland.

Keywords: Fivetran, Oakland, Technical Support, IT / Software / Systems, Oakland, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other IT / Software / Systems Jobs


PHP Developer
Description: Let companies apply to you, not the other way around Sign up with Employer to get access to thousands of companies currently hiring PHP developers. Are you a PHP Developer
Company: CMP.jobs
Location: El Cerrito
Posted on: 07/21/2018

Tableau Developer
Description: Tableau Developer ul li Minimum 2 years' experience with Tableau 2-1 years' experience. li Multiple positions across positions. li Hands on SQL experience and knowledge/experience advanced Excel (more...)
Company: Flexton Inc
Location: San Francisco
Posted on: 07/23/2018

Lead Full Stack Developer
Description: fulltime only gc/citizens only Lead Full Stack Developer - San Francisco, CA Fulltime These roles are essentially the Tech Leads. They will manage contractors underneath them. THIS IS A HANDS
Company: InfoObjects Inc
Location: San Francisco
Posted on: 07/21/2018


Front End Developer with reactjs
Description: Position: Front End Developer with reactjsLocation: San Bruno, CAExperience: 3 years No OPT , H1 pleaseJob description:Looking for a Web developer with strong front end experience building high quality (more...)
Company: PROCYON Technostructure
Location: San Bruno
Posted on: 07/21/2018

Mobile Developer
Description: Let companies apply to you, not the other way around Sign up with Employer to get access to thousands of companies currently hiring mobile developers. Are you a Mobile Developer Would you
Company: CMP.jobs
Location: Novato
Posted on: 07/21/2018

Developer
Description: Let companies apply to you, not the other way around Sign up with Hired to get access to thousands of companies currently hiring front-end engineers. Want to work for a company you love Are you a Developer (more...)
Company: Hired
Location: Brisbane
Posted on: 07/21/2018

Senior Software Engineer
Description: Role: Senior Software Engineer Location: San FranciscoJob Type: Full time employmentWork Authorization - US Permanent Resident or US Citizens Role Description:The Senior Software Engineer is a key member (more...)
Company: Omm IT Solutions
Location: San Francisco
Posted on: 07/21/2018

Hiring for Senior Python Backend Engineer
Description: Hello Role: Senior Python Backend Engineer Duration: 6 Months Location: San Francisco,
Company: CriticalRiver Inc
Location: San Francisco
Posted on: 07/21/2018

Sharepoint Developer in San Francisco
Description: Sharepoint Developer - Advantage ResourcingJob
Company: Advantage Resourcing
Location: San Francisco
Posted on: 07/23/2018

Software Engineer
Description: Let companies apply to you, not the other way around Sign up with Hired to get access to thousands of companies currently hiring front-end engineers. Want to work for a company you love Are you a Software (more...)
Company: Hired
Location: San Mateo
Posted on: 07/23/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Oakland RSS job feeds