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Customer Advocate and Business Developer for established ecommerce com

Company: TKB Trading, LLC
Location: Oakland
Posted on: December 9, 2018

Job Description:

TKB (tkbtrading.com) has tens of thousands of indie-beauty customers that it services every year. Of those, 1% represent nearly 25% of the company's revenue. The role of Customer Advocate available at TKB is that of advocate for those 1% of people/small indie-beauty businesses (TKB Partners).

  • Provide personalized and attentive service on day-to-day purchase transactions
  • Source new products in response to customer requests
  • Research and resolve technical and formulating issues for customers through outreach with our vendors
  • Identify new opportunities for working with the customers (example: group fast buy)
  • Expand and refine the TKB Partners program through networking and marketing The position may be part or full time, and will be compensated on an hourly basis. Bonuses may be earned once goals are established and met. The ideal candidate will have the following qualities:
    • An interest in the development of small cosmetic businesses
    • Organized, self-starter
    • Genuinely like people
    • Able to work in a warehouse environment with people who speak English as a second language Additional roles and application qualities which would be awesome
      • Interest or experience in hands-on DIY crafting, especially of cosmetics, as it would be helpful if the applicant could create or make some prototype products for our video/marketing/research of new materials
      • Very comfortable with basic computer programs and social media interaction TKB Trading has been in business for over 20 years as an ecommerce company which sells raw materials to creatives and crafters especially interested in making cosmetics. Our company culture includes giving our managers as much support and responsibility as they are comfortable taking on so that they may develop their own job skills at the same time that they help the company grow. Many of our employees are students and we have a very hard-working, loyal and stable staff which believes in supporting each other, being helpful and generally making the work day relaxed, productive and engaging.

        Keywords: TKB Trading, LLC, Oakland , Customer Advocate and Business Developer for established ecommerce com, IT / Software / Systems , Oakland, California

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