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1490 : TSU - 576484 - UX Researcher

Company: Tanson Corp
Location: Oakland
Posted on: March 17, 2019

Job Description:

UX Research UX Researchers at U.S. Bank are adept at turning business questions into customer insights through a variety of research methods. The UX Researcher leads multiple research projects across the project lifecycle, including planning / design, prepping, facilitating, analysis and reporting. Their passion lies in helping colleagues understand people's motivations, experiences and latent needs to directly shape the mobile, web applications and physical experiences that US Banks' millions of customers use every day. We are looking for candidates who are passionate about improving the experience for the customer. They take initiative to thoroughly understand our customers and the finance industry. The ideal candidate should have knowledge of current digital design trends, user-centered design principles, UX best practices, and heuristics, as well as service design methods. They are able to balance the tradeoffs between applying different methods, and can conduct ethnographic research one day and an online survey the next. They bring insights about people by a variety of methods, both qualitative and quantitative. They can hear questions and turn them into a research plan, using the appropriate research methods to gain meaningful customer insights. They have the ability to design studies that explore user behaviors and attitudes. They fuel ideation and evaluate designs through understanding user needs and expectations. They can then share these findings with designers, engineers and others (including executives) in order to make the team smarter and the experience better. Responsibilities Plan, design and organize research efforts; understand and incorporate complex technical and business requirements into research; strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase. Conduct research with customer, prospect, and banker audiences across the entire product development process; varying as needed in approach, scale, scope, timeframe, and methodology (including, but not limited to, ethnographic studies, story boarding, effective question construction, usability tests, surveys, co-creation workshops, A/B tests, one-on-one usability studies, eye-tracking, remote usability studies, online and in-person focus groups, device testing, cognitive walkthroughs, expert/heuristic reviews, customer / employee site visits, contextual inquiry, task analysis, statistical analysis of behavioral data, recruiting, phone interviews, card sorting, and quantitative benchmarking studies Ask the right questions and gather data to uncover critical insights Use marketing segmentation as part of the research project and recruitment effort Collate and analyze results Communicate results and illustrate suggestions in compelling and creative ways through concise written reports and/or engaging presentations Maintain research technology systems, usability lab and vendors Contribute actionable research to improve designs, prioritize features, and guide the roadmap Facilitate remote and in-person user experience research studies Collaborate cross-functionally with product management, project management, business analysts, design, user experience and delivery Manage technical setup for in-person lab interviews Basic Qualifications - Master''s degree, or equivalent work experience - 10 or more years of experience in project management and leadership activities - Five or more years of managerial experience Preferred Skills/Experience -Bachelor''s degree in a related field such as human factors, anthropology, cognitive psychology or human computer interaction -2-5 years' experience leading and conducting user research studies, including usability tests, concept tests, ethnography, co-creation sessions -Expertise in both qualitative and quantitative research methods and a strong understanding of when/how to apply them -Experience working in a cross-channel environment, including desktop/laptop, mobile, devices, and brick-and-mortar experiences -Strong knowledge of UX best practices, including website information architecture, interactive design principles, usability, service design, and online marketing and business needs. -Strong attention to detail -Strong presentation skills -Empathetic, human-centric approach to analysis -Ability to problem-solve and work independently -Advanced knowledge of quantitative analysis and statistical concepts -Expert in Microsoft Office, Excel and PowerPoint -Maintains professional knowledge and experience -Experience with remote user testing platforms -Experience with designing for accessibility -Experience with service design approaches -Experience working in agile and waterfall environments -Experience with responsive design -Ability to create lo-fi prototypes -Ability to develop moderator guides -Familiarity with digital development process -Experience leading others Required/Desired Skills Skill Required /Desired Amount of Experience 5 or more years of experience in project management and leadership activities Desired 3 Years Bachelor''s degree in a related field such as human factors, anthropology, cognitive psychology or human computer interaction Required 0 2-5 years' experience leading and conducting user research studies, including usability tests, concept tests, ethnography, co-creation sessions Required 2 Years Advanced knowledge of quantitative analysis and statistical concepts Highly desired 0 Strong knowledge of UX best practices, including website information architecture, interactive design principles, usability, service design, and onli Required 0

Keywords: Tanson Corp, Oakland , 1490 : TSU - 576484 - UX Researcher, IT / Software / Systems , Oakland, California

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