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Field Support Technician

Company: eXcell
Location: Oakland
Posted on: October 12, 2019

Job Description:

Did you know that Gartner positioned as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today! We have an opening for a Field Support Tech to provide break-fix support, especially for printers, in the Oakland area. * * * Contract to Hire Opportunity * * *

  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policyOverview:
    • Technician will travel to each client s location to provide service
    • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
    • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
    • Works under general supervisionRequired Qualifications:
      • 3-5 years of printer support experience required, Lexmark printer experience preferred
      • Wire / cable experience required
      • Experience supporting desktops and laptops
      • 2+ years of customer service experience required
      • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
      • Interpersonal skills needed to interact with a wide range of users and environmentsBasic Needs / Haves:
        • Reliable transportation and a valid driver s license required (driving position - reimbursed accordingly)
        • Ability to work from a bent, crouched, or kneeled position
        • Ability to work on a ladder or lift
        • Ability to lift up to 50 lbs.
        • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
        • Laptop and basic hand tools requiredPreferred:
          • CompTIA A+ Certification
          • OEM Printer Warranty Certifications, Lexmark preferred
          • OEM Laptop / Desktop Warranty Certifications
          • Server experience a plus W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Oakland , Field Support Technician, IT / Software / Systems , Oakland, California

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