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Part-Time Desktop Support

Company: Robert Half Technology
Location: Oakland
Posted on: October 14, 2019

Job Description:

We have an immediate job opportunity through Robert Half Technology for a Desktop Support Analyst who has the desire to work strictly a Part-Time shift in Oakland. This Part-Time Desktop Support Analyst will play an integral part in supporting the IT infrastructure and will be responsible for all end user IT support, revolving around both hardware and software related problems. The Desktop Support Analyst must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support Analyst will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. This is a long term and part time contract opportunity with the potential to add some extra days of work, if desired. A great role for anyone who is looking for steady, part time work. This Desktop Support job requires flexibility, the ability to adapt to rapid changes, and the ability to multitask, all in a dynamic industrial environment. There is a significant amount of direct interaction with a wide variety of people, so excellent interpersonal and communication skills are a must. Excellent troubleshooting skills are also required. Some additional responsibilities are below: * Install, support and maintain desktop hardware and software. * Recognize situations requiring a service call escalation and follows proper escalation procedures. * Support applications and ancillary third-party software. * Install, support, and maintain IT infrastructure. * Maintain all controlled areas at customers facilities, including datacenters, computer rooms, and communications closets. * Abide by all service level agreements and change management and compliance processes. * Produce appropriate documentation for all relevant activities. * Perform wireless network surveys. * Perform hardware installations. * Repair and maintain vehicle-mounted computers and handheld mobile devices. * Provide local onsite support during hardware and software releases. * Perform wireless network surveys. * Perform hardware installations. * Repair and maintain vehicle-mounted computers and handheld mobile devices. * Provide local onsite support during hardware and software releases. * Maintain work areas in a clean and organized manner. * Read and adhere to all company guidelines and policies. Submit your resume directly to alex.worrell@rht.com for immediate consideration for this Desktop Support Opportunity. Interviews can be conducted as early as this week.The Desktop Support professional will have intermediate experience with windows support, basic networking knowledge, computer hardware repair experience, VoIP phone knowledge, experience with Active Directory and experience troubleshooting applications. Must be able and willing to work every Thursday and Friday from 8am-5pm. Ability to systematically isolate issues, test solutions, and understand the root cause of the fix and why the original problem occurred. Ability to work collaboratively within a team as well as independently. Ability to actively listen: giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting. Time management: ability to organize and manage multiple priorities. Familiarity with Microsoft Windows terminology. Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless. Ability to create and assist in the maintenance of network documentation. Experience working in the construction, transportation or logistics industries are preferred. Cat5/6 and fiber cabling experience preferred. This is field position requiring outdoor work as well as desk work and some light lifting. - provided by Dice

Keywords: Robert Half Technology, Oakland , Part-Time Desktop Support, IT / Software / Systems , Oakland, California

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