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Processing Expert

Company: Better.com
Location: Oakland
Posted on: July 1, 2020

Job Description:

How is better.com Better?

We're one of the fastest growing homeownership companies in America. Why? Because we're making homeownership simpler, faster - and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it's like to buy and own a home in this country, we're building things that don't exist yet.

Better.com by the numbers:


  • We funded over $692 million in home loans last month
  • Over $5 billion in loans funded since our inception in 2016
  • 2 years running, we're one of Crain's "Best Places to work"
  • We're #11 on Fortune's 2020 Best Places to Work in Financial Services
  • And #964 on Inc.'s 2019 "5000 Fastest-Growing Companies"


    We continue to outpace the industry at every turn and we've recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

    A Better opportunity:

    Beyond producing high quality loans, our goal is to build a product that will ultimately reduce the cost of homeownership in America. With offices in New York, California, Charlotte, and Gurgaon, we are quickly expanding in order to deliver a delightful borrower experience through a combination of technology and people. In joining our team, you will have a unique opportunity to join a fast-growing team and you will play a critical role in delivering on the Better mission.

    As a Processing Expert, you will focus on reviewing all collected documentation from the borrowers to ensure all necessary information was included. Your responsibilities will include answering any emails and in-bound phone calls from borrowers, working through any discrepancies throughout a file, and collaborating with your cross-functional partners within the underwriting, appraisal and title teams. The mortgage loan process is a stressful time, but our processing team is here to make it easier for borrowers. We expect our employees to provide exceptional customer service and show empathy while working with borrowers.

    Responsibilities will include:


    • Engage with borrowers to understand their needs/questions
    • Proactively manage a pipeline in a timely, accurate, and efficient manner, ensuring promptness in communicating with borrowers
    • Request and manage organization of borrower loan documentation using our proprietary loan platform
    • Facilitate and manage borrower transitions from each step in the processing of their loan.
    • Work collaboratively with cross-functional teams in Operations (title, valuations, underwriting, closing) to close loans


      About you:


      • Strong communication, organization, and time management skills.
      • Ability to troubleshoot and solve problems independently.
      • Detail oriented with the ability to adapt with resiliency.
      • Ability to maintain composure in a fast-paced environment.
      • Approach work with empathy, humility and accountability.
      • Collaborate with teams to constantly rethink and improve our processes and borrower experience


        Bonus points for:


        • Experience processing FNMA, FHLMC, FHA and Jumbo mortgages
        • Knowledge of agency conventional underwriting product guidelines


          Things we value:


          • Curiosity. Why? How? Repeat.
          • Nerdiness. Financial news and trends are fascinating. Seriously.
          • Relentlessness. No one here gives up. We try. We fail. We try again.
          • Passion. If you don't get excited about homeownership, mortgages, and real estate, it simply won't work.
          • Smarts: book and street. We have to use all the tools at our disposal to build Better.
          • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
          • Communication. Can you ask for help or put your hand up when you don't understand?
          • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can't wait to leave the conversation and build it.

Keywords: Better.com, Oakland , Processing Expert, Other , Oakland, California

Click here to apply!

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