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AAA Northern California, Nevada & Utah: Tow Service, Lead

Company: AAA Northern California, Nevada & Utah
Location: Oakland
Posted on: August 2, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars " Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're one of the largest Membership organizations in the country, but we're so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars " Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist. Essential Functions * Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching * Coaching and development of employees, to include training, performance management and the corrective action process * Driving and operating the full range of service vehicles (i.E. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased * Productivity gains and contribution to business results, to include knowledge sharing/coaching/ * training of peers; utilizing on-board computer, radio communications and mapping systems * On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving * Managing and maintenance of damages tracking system and coordination of resolution for customer complaints * Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery * Service Training Knowledge/Skills/Abilities * Ability to drive a manual/automatic shift vehicle * Ability to ride a bicycle at a skilled level. * Ability to act in the role of a leader, to include coaching, mentoring and training * Superior customer service skills and the ability to interact with a wide-range of people * Proficient automotive knowledge * Proven computer knowledge and familiarity with Microsoft Office Suite * Proven math skills and analytical ability * Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings * Bilingual communication skills (preferred) Education & Experience / Licenses & Certification * High School Diploma or GED equivalent * 8+ years Experience operating a motor vehicle with a valid driver's license * Vocational technical automotive training/certification or equivalent experience (preferred) * ASE (Automotive Service Excellence) certification (preferred) Work Environment/Physical Requirements Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. Competency Customer Centricity (Proficient) Interpersonal Savvy (Proficient) Time Management (Proficient) Decision Making (Proficient) Leadership Credibility (intermediate)

Keywords: AAA Northern California, Nevada & Utah, Oakland , AAA Northern California, Nevada & Utah: Tow Service, Lead, Other , Oakland, California

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