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Vice President, IT Shared Services

Company: Blue Shield of California
Location: Oakland
Posted on: September 15, 2020

Job Description:

Job Description - Vice President, IT Shared Services (200026E)

Job Description

Vice President, IT Shared Services - 200026E

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We’re excited to share Blue Shield of California has received awards and recognition for – LGBT diversity, quality improvement, most influential women in corporate America, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we’re striving to make a positive change across our industry and the communities we live in – Join us!


Reporting to the Sr. VP and Chief Information Officer, the role of the VP, IT Shared Services is responsible for leading core IT shared service functions that are critical enablers of IT strong alignment between business and IT from strategy through delivery to maximize business impact on IT investments. This includes functional regression/integration testing, performance testing, automation and tools, software configuration management, release management and change management and IT audit/compliance.

The VP, IT Shared Services will work with IT senior leaders to define support needs based on the IT strategy. This includes developing a strategy and roadmap for functions under shared services, developing and implementing governance of enterprise release plans and change management plans, and forecasting IT resource demand and monitoring capacity to ensure IT can deliver on commitments.

Specific Duties:

Provides organizational leadership for overall IT Shared Services, including end-to-end quality engineering testing, software configuration, enterprise system change & release management, automation & tools management, and audit & compliance.

Drives strategies and execution for IT shared Services in collaboration with executive leadership across business portfolios and IT products.

Drives innovation to streamline improve on shared services across the enterprise.

Responsible for the overall quality validation and code management of solution delivery to production, and the automation of test, release and business functions.

Responsible for enterprise release governance and coordination, building release content and resolving release management dependencies with other organizational groups. Accountable for release execution, release performance metrics, and release process/policy improvements

Responsible for IT resource and demand management, including creating standards and tools for forecasting resource demand and managing resource capacity.

Responsible for the development and management of reporting tools and for the tracking and reporting of key performance metrics.

Leverage and maintain a deep knowledge on a broad range of technology solutions; and can select the most appropriate technology to support the business.

Responsible for driving enterprise efficiencies for administrative savings across the shared service functions.

Identifies and implements optimization across supported business functions to reduce technical debt and simplify the technology landscape.

Keeps up to date on external industry innovation and acceleration of the shared services function as it relates to the IT enterprise.

Qualifications Education/Credentials

Bachelor's degree in computer science, mathematics, engineering, business or related field is required. MS or MBA is strongly preferred.

Minimum 10 years’ experience working in a mixed technology in/outsourced vendors to deliver large-scale technology solutions, in complex multi-layered environments. Good understanding of applications and infrastructure lifecycles.

Candidate Profile and Requirements

A successful track record of leading technology organizations through significant change. Ideally, the candidate will have significant corporate IT experience with broad and deep understanding for strategy and how to translate the implications for technology.

Proven senior IT management success in a large high demand environment that is customer centric (B2C), marketing driven and digitally dependent.

Demonstrated experience in leading teams and developing talent within a large organization.

Demonstrated experience in interacting with SVP and VP level executives across a business.

Proven ability to build strategic relationships and influence partners internally and externally.

Combination of strategic outlook and hands-on leadership focus.

Excellent written, verbal and interpersonal communication skills, with an acute ability to communicate effectively throughout all levels of the organization and with external partners.

Self-motivated, enthusiastic and hard working.

Personal integrity, excellent judgment and the ability to make difficult decisions quickly.

Critical Leadership Capabilities

Business Mindset

Initiates and engages with business or business leaders as business partner/peer.

Identifies ways to take action that also provides compelling business value or clear business opportunities.

Works with secure interoperability across the healthcare ecosystem.

Personal presence, credibility and professional demeanor necessary to interact with company management with persuasiveness and confidence.

Efficient, with a bias for action and a strong sense of ownership

Adaptable; comfortable with uncertainty and ambiguity

Personal leadership

High integrity, ethics and clarity of purpose

Effective relationship builder and communicator – with both internal and external constituency groups

Demonstrates emotional intelligence

Builds trust

Accepts others’ opinions.

Driving Results

Aligns function and department goals to enterprise strategies, so that all individuals understand how what they do contributes to BSC’s strategies, our mission, and our customers

Creates value for the customer/client relationships.

Gets sustainable results the right way.

Delivers operational excellence.

Encourages teamwork believing it gets results.

Thought Leadership

Creates a clear, compelling vision based on real understanding of the business environment.

Understands short and long-term business trends.

Generates ideas for continuous improvement and innovation.

Encourages others to find new way of doing things and take appropriate risks.

Generates test solutions with a diverse set of stakeholders to identify probable and unintended consequences.

Acknowledges and makes plans to address risk associated with chosen decision.

Leverages expertise and uses logical arguments to induce others to take a desired action, (including using tools such as examples, demonstrations, and data).

Shares information with team members.

Knows that people and organizations respond differently.

Attracts, selects, and exports talent; builds their own successor; prioritizes people planning with the same urgency as business planning; anticipates and fulfills BSC’s talent needs by proactively managing the team mix

Builds a team of diverse styles and backgrounds where all employees feel valued and comfortable expressing their ideas and perspectives

Fosters a learning culture.

Creates a learning environment by encouraging team reflection on successes and missteps as a regular dialogue

Culturally engaged, mission-oriented, sensitive and respectful.

Primary Location : United States of America-California-Oakland Other Locations : United States of America-California-El Dorado Hills

Organization : Information Technology

Schedule : Full-time

Job Posting : Sep 10, 2020, 1:15:38 AM

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Keywords: Blue Shield of California, Oakland , Vice President, IT Shared Services, Other , Oakland, California

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