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Customer Experience Associate

Company: Better.com
Location: Oakland
Posted on: September 16, 2020

Job Description:

Better is redefining homeownership and making it simpler, faster-and most importantly-more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. Right now we're funding over $1.5 billion in home loans per month We've funded over $14 billion in loans and $3.5 billion in insurance We ranked #11 on Fortune's Best Places to Work in Financial Services 2020 Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity We were listed to Forbes' FinTech 50 2020 And #15 on the 2020 CNBC Disruptor 50 We've secured over $254 million from our investors to date Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it's important to foster a company culture that encourages curiosity and passion-from employee resource groups and learning opportunities to team outings and community outreach.A Better OpportunityAs a Customer Experience Associate (CEA) at Better you are the face of our company; the first point of contact to our customers. You are empathetic and compassionate, prompt and professional. You respond to customer inquiries via phone, email, chat and text to effectively answer complex questions about the mortgage process and provide solutions to any issues that may arise. You are excited to evolve your understanding of the mortgage industry and to gain strong customer service expertise through consistently providing a best in class experience to our borrowers.Note: This role may require some weekend availability.Responsibilities Will Include Engaging with inbound warm leads via phone, email, text Working with Loan Consultants to build a pipeline of customers Guiding pre-approved borrowers through the initial application process and home buying experience Maximizing conversion of the leads provided to you and utilizing our dynamic loan platform to qualify potential customers Providing the best customer experience possible. We take the term "sales" lightly as we deliver a much more consultative approach About You Genuine desire to help each consumer with the most important financial transaction of their life; to provide a best-in-class customer experience Strong ability to think critically and problem solve complex scenarios Self-motivated, competitive against your own personal goals A go-getter, scrappy & creative thinker High degree of personal integrity and work ethic Strong written and verbal communication skills Team player The Better mission is rooted in values that drive us. We do what's in the best interest of the consumer, not ourselves We have growth mindsets, not fixed ones We believe that success lies in execution, not credentials We act like owners, not just employees We work to find answers on our own, not wait for them to be given to us We optimize for mission, not ego Our mission speaks for itself-we continue to outpace the industry at every turn. We've recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person's merit, business needs, and role requirements.

Keywords: Better.com, Oakland , Customer Experience Associate, Other , Oakland, California

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