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Home Security Installer

Company: A3 Smart Home
Location: Oakland
Posted on: October 17, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. Youll help positively impact every homeowner and the communities that we serve, too. JOB SUMMARY This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience. Why work for us? Training - Career Advancement!

Great Benefits - Medical/Dental/Vision

Retirement - 401k matching up to 3%

Work/Life Balance - PTO 3 Weeks + 9 paid holidays

ESSENTIAL FUNCTIONS Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Install new Qolsys Smart Home systems to company standards

Convert all legacy systems to the Qolsys Smart Home System

Expert knowledge in the ADC (Alarm.Com) Application

Service all legacy systems, including wireless and hardwired

Assist peers with technical questions

Communicate daily job condition as required, with office and customers

Conclude every system installation with detailed customer orientation

Answer questions, concerns regarding installation with customer

Process all required and needed paperwork at the completion of every install

Present and maintain a professional image for customers including assigned work area and company vehicle

Make sure no system is left in an unarmed condition unless the customer requests EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES High School Diploma or (GED) required.

2-5 years of experience in low volt industry or equivalent combination of education and experience desired.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

Keywords: A3 Smart Home, Oakland , Home Security Installer, Other , Oakland, California

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