IT Support Supervisor

Company: Sterling Bank & Trust
Location: Oakland
Posted on: November 20, 2020

Job Description:

Sterling Bank & Trust is financially strong and your go-to bank for trusted financial advice and services. Since 1984, we have grown from a single branch to 30 branch locations in four major metropolitan markets: San Francisco, Los Angeles, New York, and Seattle. Rated excellent by the prestigious BauerFinancial, we have also been ranked in the top 50 American banks by Forbes Magazine in its annual “Best Publicly Traded Banks” survey which measures the performance of nearly 600 institutions. We are also ranked in the top 10 percent in two critical financial categories: return on average assets and return on equity. Sterling was named the top-performing community bank in the United States two years in a row with total assets between $3 billion and $10 billion in 2018 and with assets between $1 billion and $10 billion in 2017 respectively by S&P Global Market Intelligence. Sterling currently has an immediate opening for an IT Support Supervisor located in Southfield, Michigan. An ideal candidate would be a Service Desk/Help Desk Team Lead looking to advance. Needs to be experienced using IT Service Management (ITSM) tools. Needs to be familiar with Help Desk processes and reporting. Reporting includes call statistics and resolution. Formal help desk function certification a definite plus. Medium sized organization experience preferred to fit the current environment. Customer service skills and focus are essential. This position requires an Associate degree in business, computer science, management information systems or related field from a two?year college; and a minimum of five years relevant work experience with one year of supervisory experience. Three years of service desk experience, with financial industry experience preferred. Must have knowledge of industry best practices related to service management and leadership experience. Must demonstrate the ability to be a change agent and solution developer. Must have excellent oral and written communication skills. Are you… Friendly? A team player? Provide outstanding customer service? Interested in a long-term career? Then Sterling Bank & Trust is the place for you We are looking to add talented team members who desire to be on a winning team with opportunities for career advancement HERE ARE JUST SOME OF THE BENEFITS YOU’LL ENJOY: Full Benefits; Dental, Medical, Vision plus paid time off and holidays 401K Plan with Match Innovation in Products, Programs, Services For more information and to apply for this position candidates should apply online. EOE Minorities/Women/Disabled/Vets VEVRAA Federal Contractor

Keywords: Sterling Bank & Trust, Oakland , IT Support Supervisor, Other , Oakland, California