UX Writer (Technical Writer)

Company: KLNtek
Location: Oakland
Posted on: November 20, 2020

Job Description:

Hi, Please check below position and reply back with the below details and updated resume if you are comfortable. Title UX Writer (Technical Writer) Location Fremont, CA Contract 12 months Initially Remote due to covid-19 Situation Responsibilities Lead the charge for customer conversational experience and translate business needs into conversational use cases Iterate and experiment to create beautiful, functional and thoughtful conversational designs that delight our customers Analyze product metrics such as daily sessions, time-on-page, and goal completion rate in order to evaluate effectiveness of existing copy Plan, write and edit conversational dialogue plus create or enhance intent templates for multi-modal experiences Work with multi-disciplinary teams. Yoursquoll partner with product designer, engineering, product management (among other stakeholders) to find solutions to deliver value to users Develop a deep understanding for how the ABS customer shops and speaks Take part in user research (including chat log analysis, contextual interviews, etc.) to uncover user needs, pain points, and behaviors, leading to strategic and actionable product direction Be able to articulate experience strategy, opportunities and how usability relates to a larger brand experience to a diverse group of people Partner with the Design Team to develop new paradigms and frameworks for new interaction models Maintain brand voice and bot personality to create a consistent conversational experience Devise and implement a UX content strategy Qualifications A. degree and 2 years' design experience OR Masterrsquos Degree and 1 year's design experience OR 4 years' design experience Experience working as a Conversational Designer, Linguist, Content Strategist, UX Designer, UX Writer or a relevant field in a consumer-focused businessproduct Strong understanding of experience principles and customer needs such as motivations and behaviors, with the ability to translate them into engaging and actionable deliverables Ability to create and present strategic experiences that ladder up into business strategy, goals, and opportunities Excellent verbal and written skills to be able to communicate to both technical and non-technical savvy audience members Ability to prioritize tasks and meet deadlines under pressure with little management Experience presenting to, and working with, cross-disciplinary teams Experience working in an agile andor lean environment Strong working knowledge of tools (e.g. Sketch and InVision) Startup experience a plus Consumer Software Development, Consumer Software Development - Mobile, eCommerce, Testing Technologies, User Experience or Interaction Design. Thanks,Max Sr. Resource SpecialistKLNtek 1(315) 274-2836324 E Foothill Blvd, Ste 206, 91006 Arcadia, California

Keywords: KLNtek, Oakland , UX Writer (Technical Writer), Other , Oakland, California