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Design Researcher (Principal / Sr. Researcher)

Company: KLNtek
Location: Oakland
Posted on: November 20, 2020

Job Description:

As a Design Researcher of the Product Design team, you will provide breakthrough insights based on the analysis and synthesis of user needs, corporate strategies, enterprise capabilities and market opportunities. You will champion the user, delivering clear point-of-views, telling compelling stories and identifying clear use cases that inform design and strategy. Responsibilities User Experience Research bull Provides subject matter expertise in qualitative and quantitative research approaches, methods, and tools bull Works with project teams to identify and lead research needs, design learning plans, research materials and tests bull Leads the creation of customer research plans, screeners, discussion guides, and test plans bull Provides analysis of research related data with actionable recommendations bull Designs and develops research tools and activities according to the unique programproduct needs bull Synthesizes research into insights, opportunities and frameworks bull Participates in the development of prototypes and leads the testing bull Coordinates with internal and external research resources where appropriate to maximize existing work and expertise bull Evangelizes research methodologies and approaches across project teams to empower every team member to increase their awareness of user needs Transformational Design and Research bull Uses a variety of innovation approaches e.g. design thinking, lean development, to design, develop, prototype, and test innovative products, services, experiences andor solutions bull Builds insights and frameworks into a cohesive story to drive change bull Creates presentations and meeting materials utilizing various forms of media - 2D, 3D, and videos bull Partners in the strategy development ndash connecting new concepts to the current business bull Collaborates with the product team to reframe the original problem bull Enthusiastically encourages the work of the team even when pivoting as needed ndash accepting of failure while ensuring that impact of learnings are well institutionalized Qualifications bull B.A. degree required advanced degree in social sciences e.g. anthropology, ethnography preferred or relevant equivalent experience bull 4-6 years of diverse ethnography and user research bull Demonstrated fluency in consumer research techniques including ethnography and other primary user research approaches bull Demonstrated experience translating user research into actionable insights bull In-depth knowledge of human-centered innovation approaches e.g. design thinking bull Demonstrated entrepreneurial mindset ability to explore opportunities in a structured yet iterative way experience with lean startup, agile, product model or similar development approaches preferred bull Demonstrated creative problem-solving skills and ability to see possible paths forward that are not clear to others bull Design experience ability to visualize concepts, create mock-upsprototypes experience with design software, e.g. InDesign, Illustrator, Photoshop bull Demonstrated leadership skills with the ability to interact, negotiate, and influence without authority at all levels of the organization bull Proven ability to think strategically about customer needs, market dynamics, and business impact bull High level of intellectual curiosity and comfort with ambiguity bull Excellent written and verbal communication skills bull Strong sense of urgency and ability to test fast and learn fast bull Entrepreneurial mindset bull Must be a team player, comfortable working in ldquowhite spacerdquo and with ambiguity with this new team, roles will evolve and one must be willing to take on incremental responsibilities Preferred Qualifications bull Conducting quantitative on-line research methodologies with systems, Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS) bull Masters Econometrics, Masters Human Computer Interaction, Masters Psychometrics

Keywords: KLNtek, Oakland , Design Researcher (Principal / Sr. Researcher), Other , Oakland, California

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