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Digital Workplace Technician - Senior

Company: Software Guidance & Assistance
Location: Oakland
Posted on: November 21, 2020

Job Description:

Software Guidance Assistance, Inc., (SGA), is searching for a Digital Workplace Technicianfor a CONTRACTassignment with one of our premier Financialclients in Farmington Hills, MI. The Digital Workplace Technician handles all aspects of supporting the computing tools in use at the company. From preparing and deploying devices to troubleshooting and decommissioning tasks, the Digital Workplace Technician plays a key role. Additionally the Digital Workplace Technician works directly with end users to answer questions and ensure devices are working correctly. Excellent Customer Service skills are essential for this role at all levels of competence. Responsibilities Installs, configures and maintains equipment in the computing environment Provide Level 2 and Level 3 level troubleshooting for the devices and supporting infrastructure Anticipate user needs and incorporate them into the overall support plan and activities Organize and coordinate work related to PC replacement, new hire and off board processes Identify research and resolve technical problems Document and track issues through resolution Software Install, configure and troubleshoot software utilizing manual and automated installation techniques Familiar with applications designed to manage large environments Able to learn and effectively utilize new applications and tools Works under general supervision and reports to a Supervisor Responsible for customer service and end user training related to the role Qualifications and Required Skills Operating systems Windows (Mac desirable but not required) System Center experience SCCM - client imaging Active Directory Group management and scripts Scripting PowerShell and others to automate tasks Microsoft Office, Outlook, Skype and Exchange Computer Networks (wired and wireless) Certifications or equivalent (CompTIA A, MSCE, ACMT) Excellent interpersonal and conflict management skills Strong problem solving and analytical skills Attention to detail and solid planning organizational skills Strong verbal and written communication skills SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. To view all of our available job postings andor to learn more about SGA please visit us online at www.sgainc.com httpwww.sgainc.com .

Keywords: Software Guidance & Assistance, Oakland , Digital Workplace Technician - Senior, Other , Oakland, California

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