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Desktop Support Technician - A

Company: eXcell
Location: Oakland
Posted on: November 22, 2020

Job Description:

e httpwww.excell.com Xcell httpwww.excell.com has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Contract to Hire Opportunity The Desktop Support Tech in this position uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Work schedule will be Monday-Friday, 8 AM-5 PM with on-call rotation required. Overview Providing desktop support to a manufacturing facility with multiple building on campus Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems Customize communication, instructions, and product knowledge to the level of the individual Determine the most cost-effective repair to minimize customer downtime Prepare reports for analysis Experience supporting PC hardware and software, server and network equipment as well as server application support and monitoring Qualifications Customer support experience required A Certification required 3-5 years of previous desktop support experience working from a ticket management system Good communication skills Must have work experience in server, application, and network support within an enterprise AA degree or equivalent combination of education and experience Solid experience and understanding of IT services and products Ability to transform technical IT language into terms everyone understands Relatable with customers and impeccable with follow-through Not intimidated by problems you ve never seen before - confidence is key Hungry to work hard and hungry to grow your career TOP 2 required skills Customer-facing Technical aptitude W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Oakland , Desktop Support Technician - A, Other , Oakland, California

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