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Senior Technical Support Engineer

Company: Stefanini
Location: Oakland
Posted on: November 22, 2020

Job Description:

Stefanini is hiring Stefanini is looking for a Senior Technical Support Engineer (2nd Level) who will review, analyze, evaluate and support various systems operations. Candidate should have exceptional customer service skills and enjoy working in a fast paced support environment comparable to a walk up genius bar. Responsibilities Documents, tracks, and monitors the problem to ensure timely resolution.Performs advance root cause analysis and develops checklists for typical problems.Provide technical support on a variety of issues.Escalate problems to next level support professionals when necessary.Typically responsible for acting on existing trouble tickets established in the tracking system.Works with user community to remotely to solve moderately complex tickets.Familiar with a variety of the fields concept, practices, and procedures.Relies on experience and judgment to plan and accomplish goals.Performs a variety of tasks. A certain degree of creativity and latitude is required.Works under general supervision typically reports to a team lead or supervisormanager. Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.Demonstrate ability to communicate to all user community in written and verbal form.Skills and proficiency in Windows 7 and 10, GSuite, Gmail, VPN,Solid experience in hardware troubleshooting of laptops, desktopsMAC and all hardware components. Mobile devices including Android and iPhone. Basic networking (LAN and Wireless).Active Directory., Service now, VPN - Juniper, mobile devices, android, air watch, hardware refreshes Education Required Requires a Bachelor's degree in a related area and 3-5 years of experience in the field or in a related area. Interested applicants may click the apply button or you may call us atfor faster processing. Thank you.

Keywords: Stefanini, Oakland , Senior Technical Support Engineer, Other , Oakland, California

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