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Customer Success Associate

Company: AllMeds Inc.
Location: Oakland
Posted on: November 24, 2020

Job Description:

You: Are a highly motivated and driven Customer Success Associate looking to make an impact. You are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. Your professional demeanor would immediately gain the respect and trust of our service business owner clients. You're the first one in your family to figure out any new technology and enjoy teaching others how to use it. Since you will be responsible for the customer success and retention needs of our clients, you'll need to love helping customers succeed and finding the win-win outcome in any customer interaction. Us: At Customer Lobby, an EverCommerce company, we provide the leading automated customer communication SaaS product focused on small businesses. Our automated retention & marketing software analyzes our clients' data, uses artificial intelligence to predict customers who will need service soon, and reaches out to their customers with personalized postcards and emails. We are seeing explosive success in a market that technology has often left behind, and feel proud to be helping services businesses grow. EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings. Key Responsibilities: - Be the first point of contact with our customers, answering their calls and emails to ensure they are successful using our product - Troubleshoot and work as Tier 1 support for all general customer support issues - Proactively reach out to customers to remove barriers - troubleshoot basic tech problems, update credit cards, etc. - Identify opportunities to upsell - notice clients who have needs that our products can help address - Act as a consultant to the small businesses we work with - advise them on best practices for marketing to their customers and increasing their business - Support Customer Success Managers on an as-needed basis Skills and Experience: - 1-2 years of Customer Success, Account Management, Sales, or similar experience - Desire to be part of a fast-paced team - Customer service orientation - you love helping people - Not afraid of a little healthy competition - be it with your teammates or with yourself - Organized and detail oriented - Great on the phone - friendly, empathetic, a good listener - SalesForce, Excel, G-suite experience is a plus - Bonus points if you have experience in marketing, sales, or the Software / SaaS industry Compensation, Benefits & Perks: - Competitive salary and the opportunity to earn additional commission for hitting your goals - Great Benefits - 401k with Company match - 17 days off plus your Birthday as a holiday! - Monthly company paid activities (i.e. happy hour, parties, etc.) - Free catered lunch every Friday - Kitchen stocked with snacks and drinks - Gym reimbursement - Prime location in downtown Oakland, at City Center (12th St. Bart station) Please note that our team is working remotely through at least the rest of 2020. This role will require a stable, secure internet connection during the remote period. Once the office re-opens, this role will require in-office work at our office in downtown Oakland. Customer Lobby and EverCommerce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Apply for This Job

Keywords: AllMeds Inc., Oakland , Customer Success Associate, Other , Oakland, California

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