Service King Collision: Shop Assistant/Autobody Parts Helper/Parts Assistant/Parts Runner
Company: Service King Collision
Location: Oakland
Posted on: February 25, 2021
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Job Description:
Job DescriptionPosition Title: Shop Assistant Department:
Operations Reports To: General Manager Our Company: For over 40
years, Service King has been a collision repair operator of choice,
with 350 locations in 24 states with a mission to provide a secure,
fulfilling workplace that motivates our teammates to deliver safe,
superior repairs with excellent customer service. Position Summary:
The Shop Assistant plays an important role in ensuring the repair
process is completed correctly and in a timely manner. Shop
Assistants receive, process and monitor parts from arrival until
the time the repair is completed. This position also plays a vital
role in supporting the front of shop during peak hours by
communicating with customers and completing ad hoc tasks as needed.
This position requires strong organizational and communication
skills, ability to work independently, and high attention to
detail. Responsibilities: Receive and check in parts: Receive and
match delivered parts to repair orders and ensure all parts are
placed and accounted for on the parts cart Inspect delivered parts
for quality: Inspect parts for damage upon delivery if parts are
not available within two hours of expected drop off Return
incorrect parts: Immediately to the vendor Monitor deliveries:
Regularly communicate with vendor on parts status and update Repair
Planner accordingly. Monitor shop material spend: Communicate to
General Manager as needed regarding material spending Coordinate
parts invoicing: Ensure parts invoices are posted in Service
King------s estimating platform make corrections as necessary
Review with customers and walk through high-level repair process
and next steps (as needed): Greet customers by phone or in-person;
educate customers aboutthe collision repair process (high-level
overview), including insurance claims information, processing and
payment procedures Learn skills to complete vehicle intake:
Complete basic mapping and take standard photo package; Take/upload
photos and customer info to Service King------s Centralized
Estimating team; map damage areas with markers (not responsible for
repair vs replace damage identification) Additional
responsibilities as assigned Competencies: Core Competencies:
Teamwork Builds strong relationships and works collaboratively with
others to meet shared goals; Strengthens relationships by promoting
mutual trust and supporting teammates. Accountability Holds self
and others accountable to meet and exceed commitments; Focuses on
quality results, monitors progress, learns from mistakes, and
strives for improvement. Results Driven Can be counted on to drive
pace to achieve results and consistently meet or exceed
expectations; Executes priorities with a focus on critical work to
achieve targeted goals. Sound Judgment Makes good decisions by
analyzing the situation, leveraging experience, and using available
information; Objectively evaluates problems, discovers root causes,
and works toward timely resolution. Customer Focus Maintains a
relentless focus on customers and is committed to the continuous
improvement of services; Keeps internal and external customers in
mind at all times and strives to proactively address customer
concerns and needs. Specialized Competencies: Attention to Detail
Ability to process detailed information effectively and
consistently Organization Ability to arrange workplaces, material
and thoughts in a systematic way Stress Tolerance Ability to
perform well under pressure; ability to undertake multiple projects
at one time without getting overwhelmed in a fast-paced environment
Ability to Work Independently Ability to perform tasks, take action
and complete projects without any assistance or help of others
Position RequirementsBasic/Required: Legally authorized to work in
the United States High School Diploma or G.E.D. Valid Driver------s
License 6 months or greater of working at high-volume collision
repair center Ability to read and understand instructions, written
estimates and work orders Preferred: Proficient knowledge and use
of estimating software Prior experience working in CCC ONE Total
Repair Platform Service King provides equal employment and
affirmative action opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or
disability.
Keywords: Service King Collision, Oakland , Service King Collision: Shop Assistant/Autobody Parts Helper/Parts Assistant/Parts Runner, Other , Oakland, California
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