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Patient Care Coordinator - Oakland, CA

Company: Sonova AG
Location: Oakland
Posted on: April 10, 2021

Job Description:

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. California, United States Patient Care Coordinator - Oakland, CA The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to referring physicians and patients. The PPC will deliver general hearing knowledge, schedule appointments, and assist with support needs within the clinic. As a Patient Care Coordinator, you will:

  • Greet patients with a positive and professional attitude
  • Collect patient intake forms and maintain patient files/notes
  • Complete benefit checks and authorization for each patients' insurance coverage and follow up if required
  • Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
  • Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
  • Process repairs under the direct supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports to Finance
  • General sales knowledge for accessories and any patient support
  • Process patient orders, receive all orders and verify pick up, input information into system
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • Manage inventory, order/monitor stock, and submit supply orders as needed
  • Assist with event planning and logistics for at least 1 community outreach event per month
  • Operate in compliance with all local, state and Federal laws as well as Company policy and compliance standards
  • Other duties as assigned Education:
    • High School Diploma or equivalent
    • Associates Degree, preferred
    • Prior experience/knowledge with hearing aids is a plus Skills/Abilities:
      • Professional verbal and written communication
      • Strong relationship building skills with patients, physicians, clinical staff
      • Experience with Microsoft Office and Outlook
      • Knowledge of HIPAA regulations Work Experience:
        • 2+Years in a health care environment is preferred
        • Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Keywords: Sonova AG, Oakland , Patient Care Coordinator - Oakland, CA, Other , Oakland, California

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