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2021-15274

Company: Global Medical Response, Inc.
Location: Oakland
Posted on: May 3, 2021

Job Description:

Job Description Summary : PROGRAM DIRECTOR - EAST BAY & GILROY

REACH Air Medical Services, a GMR Company

The Program Director coordinates activities of personnel at assigned base, reports to the Regional Director (RD) and collaborates with the Aviation, Maintenance and Membership Departments. Duties include administrating the financial, marketing, growth and business aspects for the assigned bases.

ESSENTIAL FUNCTIONS/DUTIES

Administrative Duties

Coordinates the daily base activities of the Flight Nurse and Flight Paramedics

Collaborates with Lead Pilot for pilot activities

Assures proper coverage for all medical shifts

Assists the on-duty medical crew with securing replacement staff for sick calls

Reviews electronic payroll of medical crew for accuracy and submits for approval before the stated deadline

Receives medically related flight problems or issues from medical crews, aviation staff, communications center staff, customers and patients. Resolves medically related problems or issues as they occur with feedback to appropriate persons or refers the issue to the appropriate person for resolution

Recommends and implements changes to improve efficiency and effectiveness of medical staff performance

Assures proper use, maintenance, and repair of medical equipment and supplies

Participates in the evaluation of new equipment/supplies and oversees inventory and supplies

Oversees the base spending and submits the required reports as defined by policy

Responsible for the maintenance and organization of facilities

Runs monthly staff meetings at assigned base to include preparing an agenda, typing minutes and assuring delivery of minutes to all crew members and safety department

Ensures crew members follow policy for work related injuries and exposures

Submits detailed reports to the RD

Collaborates with the appropriate Educator and Medical Director to resolve any deficiencies

Collaborates with the Communications Supervisor and the RD on Communications Center issues

Reviews monthly CQI reports refers those with deficiencies to appropriate Clinical Educator, Regional Director of Clinical Operations, Medical Director or Director of Operations

Supervises the Flight Nurses and Flight Paramedics

Delegates assignments and holds employees accountable for work completion

Develops individuals medical crew members talents by promoting professional growth, education, involvement, and decision making

Accountable for medical crew licensure, certifications, and clinical requirements

Ensures the required credentials are submitted by the base staff to the corporate office and a copy is kept at the base

Collaborates with Regional Educator to ensure assigned staff has the required OSHA training and TB testing to meet corporate and government compliance

Ensures daily narcotic counts are completed; all staff document narcotic use per policy; and reports any discrepancies immediately

Assists with interviewing candidates for Flight Nurse and Flight Paramedic positions at the assigned base

Assists new employees with completion of the orientation process

Prepares annual employee evaluations for assigned medical staff

Carries out disciplinary action with input from the RD and Human Resources

Resource for the dissemination of new information and problem resolution for the medical staff

Carries out supervisory responsibilities in accordance with the company's policies and applicable laws

Collaborates with the Aviation and Maintenance staff of the assigned base

Participates in the interview process for the selection of pilots or mechanics to be assigned to the base

Serves as the back-up to the Lead Pilot for approval and submission of Lead Pilot payroll

Collaborates with the Lead Pilot and Base Mechanic to ensure the highest level of aircraft reliability and sometimes seeks assistance from the RD as needed

Collaborates with the Lead Pilot and Base Mechanic for issues involving aviation or maintenance personnel

Collaborates with the Lead Pilot on the inventory and maintenance of flight helmets assigned to the base

Develops and implements an aggressive marketing program

Identifies all customers within the assigned area

Assigns customer relations/marketing activities for the base staff

Ensures that relationship building activities occur with each customer

Orders marketing supplies per company policy and ensures appropriate use of these supplies

Provides approval for all PR activities involving use of the base aircraft

Attends local and regional EMS/Hospital/advisory group meetings

QUALIFICATIONS

Education

High school diploma or equivalent

Skills

Must possess exceptional communication and interpersonal skills to effectively deal with staff and present information to management, public groups, and hospital/EMS/911 agencies

Possess efficient project/task completion and exceptional organizational skills

Ability to define problems, collect data, establish facts, and draw valid conclusions

Posses the ability to elicit staff involvement, and positive approach to problem solving

Ability to read, analyze and interpret health and flight-related journals, operational reports, and job specific legal documents

Must have a valid Drivers License

Computer literacy required

Permanent residence within 70 miles of the base location

Experience

Two years of Supervisor/Leadership experience preferred

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

Required to regularly reach with hands and arms; speak and hear

Required to frequently sit for long periods of time

Occasionally required to stand and walk and drive a motor vehicle

Frequently lift and/or move 150 pounds

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Required to work frequently near moving mechanical parts

Frequently exposed to blood-borne pathogens or airborne particles

Required to frequently drive or ride in a motor vehicle

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:

Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.

One Team - We respect each other and achieve together what no individual can alone.

Innovation - We are driven to develop solutions that inspire progress.

Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.

Ownership - We are accountable for what we do and take pride in how we do it.

Citizenship - We are dedicated to being good stewards in the communities we serve. | Job Description :

PROGRAM DIRECTOR

REACH Air Medical Services, a GMR Company

The Program Director coordinates activities of personnel at assigned base, reports to the Regional Director (RD) and collaborates with the Aviation, Maintenance and Membership Departments. Duties include administrating the financial, marketing, growth and business aspects for the assigned bases.

ESSENTIAL FUNCTIONS/DUTIES

Administrative Duties

Coordinates the daily base activities of the Flight Nurse and Flight Paramedics

Collaborates with Lead Pilot for pilot activities

Assures proper coverage for all medical shifts

Assists the on-duty medical crew with securing replacement staff for sick calls

Reviews electronic payroll of medical crew for accuracy and submits for approval before the stated deadline

Receives medically related flight problems or issues from medical crews, aviation staff, communications center staff, customers and patients. Resolves medically related problems or issues as they occur with feedback to appropriate persons or refers the issue to the appropriate person for resolution

Recommends and implements changes to improve efficiency and effectiveness of medical staff performance

Assures proper use, maintenance, and repair of medical equipment and supplies

Participates in the evaluation of new equipment/supplies and oversees inventory and supplies

Oversees the base spending and submits the required reports as defined by policy

Responsible for the maintenance and organization of facilities

Runs monthly staff meetings at assigned base to include preparing an agenda, typing minutes and assuring delivery of minutes to all crew members and safety department

Ensures crew members follow policy for work related injuries and exposures

Submits detailed reports to the RD

Collaborates with the appropriate Educator and Medical Director to resolve any deficiencies

Collaborates with the Communications Supervisor and the RD on Communications Center issues

Reviews monthly CQI reports refers those with deficiencies to appropriate Clinical Educator, Regional Director of Clinical Operations, Medical Director or Director of Operations

Supervises the Flight Nurses and Flight Paramedics

Delegates assignments and holds employees accountable for work completion

Develops individuals medical crew members talents by promoting professional growth, education, involvement, and decision making

Accountable for medical crew licensure, certifications, and clinical requirements

Ensures the required credentials are submitted by the base staff to the corporate office and a copy is kept at the base

Collaborates with Regional Educator to ensure assigned staff has the required OSHA training and TB testing to meet corporate and government compliance

Ensures daily narcotic counts are completed; all staff document narcotic use per policy; and reports any discrepancies immediately

Assists with interviewing candidates for Flight Nurse and Flight Paramedic positions at the assigned base

Assists new employees with completion of the orientation process

Prepares annual employee evaluations for assigned medical staff

Carries out disciplinary action with input from the RD and Human Resources

Resource for the dissemination of new information and problem resolution for the medical staff

Carries out supervisory responsibilities in accordance with the company's policies and applicable laws

Collaborates with the Aviation and Maintenance staff of the assigned base

Participates in the interview process for the selection of pilots or mechanics to be assigned to the base

Serves as the back-up to the Lead Pilot for approval and submission of Lead Pilot payroll

Collaborates with the Lead Pilot and Base Mechanic to ensure the highest level of aircraft reliability and sometimes seeks assistance from the RD as needed

Collaborates with the Lead Pilot and Base Mechanic for issues involving aviation or maintenance personnel

Collaborates with the Lead Pilot on the inventory and maintenance of flight helmets assigned to the base

Develops and implements an aggressive marketing program

Identifies all customers within the assigned area

Assigns customer relations/marketing activities for the base staff

Ensures that relationship building activities occur with each customer

Orders marketing supplies per company policy and ensures appropriate use of these supplies

Provides approval for all PR activities involving use of the base aircraft

Attends local and regional EMS/Hospital/advisory group meetings

QUALIFICATIONS

Education

High school diploma or equivalent

Skills

Must possess exceptional communication and interpersonal skills to effectively deal with staff and present information to management, public groups, and hospital/EMS/911 agencies

Possess efficient project/task completion and exceptional organizational skills

Ability to define problems, collect data, establish facts, and draw valid conclusions

Posses the ability to elicit staff involvement, and positive approach to problem solving

Ability to read, analyze and interpret health and flight-related journals, operational reports, and job specific legal documents

Must have a valid Drivers License

Computer literacy required

Permanent residence within 70 miles of the base location

Experience

Two years of Supervisor/Leadership experience preferred

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

Required to regularly reach with hands and arms; speak and hear

Required to frequently sit for long periods of time

Occasionally required to stand and walk and drive a motor vehicle

Frequently lift and/or move 150 pounds

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Required to work frequently near moving mechanical parts

Frequently exposed to blood-borne pathogens or airborne particles

Required to frequently drive or ride in a motor vehicle

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:

Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.

One Team - We respect each other and achieve together what no individual can alone.

Innovation - We are driven to develop solutions that inspire progress.

Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.

Ownership - We are accountable for what we do and take pride in how we do it.

Citizenship - We are dedicated to being good stewards in the communities we serve.

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

Job ID: 2021-15274

External Company URL: www.globalmedicalresponse.com

Street: 9351 Earhart Road, Suite 200

Name: REACH Air Medical Services LLC

Keywords: Global Medical Response, Inc., Oakland , 2021-15274, Other , Oakland, California

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