healthcare is highly rewarding. Come join a dynamic care team at
LifeLong Medical Care. We are looking for a Health and
Wellness Coach at our TRUST Health Center in downtown
Oakland. TRUST Health Center’s diverse and unique care team
supports health through encouragement, blending medical, mental and
social care under one roof. We help people experiencing
homelessness in the Bay Area through an intentionally created
community where people without their own safe space feel welcomed
and accepted. The Health and Wellness Coach provides administrative
support to psychosocial services staff and case management services
This is a
full-time, 40 hrs/wk, benefit eligible position.
Medical Care is a large, multi-site, Federally Qualified
Health Center (FQHC) with a rich history of providing innovative
healthcare and social services to a wonderfully diverse patient
community. Our patient-centered health home is a dynamic place to
work, practice, and grow. We have over 20 primary care health
centers and deliver integrated services including psychosocial,
referrals, chronic disease management, dental, health education,
home visits, and much, much more. LifeLong is an Equal Opportunity
competitive salaries and excellent benefits including: medical,
dental, vision (including dependent and domestic partner coverage),
generous leave benefits including nine paid holidays, Flexible
Spending Accounts, 403(b) retirement savings plan.
- Primary Care
patients’ progress and alerts providers to need for enhanced
services according to clinic prioritization
- Provides short
term case management services
- Assists with
patient specific barrier removal
determination to ensure access to community services
around medications, transportation, benefits
- Available to
provide community accompaniment for vulnerable patients in
collaboration with care team
manages, and facilitates specialty referrals to ensure patients
appointments and completes reminder calls for primary care provider
- Assists with
of Care (Medical and Psychosocial)
- Accepts warm
hand offs of patients between Medical and Behavioral Health
providers to facilitate integration of care.
behavioral health referrals and collaborates with patient’s
community behavior health providers
active list of relevant community resources and places appropriate
- Familiar with
basic local housing and shelter resources for provision to
coaching (patient self-management support)
Coaches patients in self-management (e.g. medication
Assists patients in developing and executing health-related
action plans or behavior changes based on client goals
problem-solving with patients as they encounter obstacles to
achieving health-related goals
brief interventions with patients regarding alcohol and tobacco use
and other behavioral health issues as appropriate.
accurate provider panel in Electronic Health Record with active
chronic disease registries and targets patients for chronic care
management activities at regular intervals such as
- Retention in
disease related education referrals
disease related preventative tasks (use of standing
Actively participates in team meetings with internal staff and
to clinic quality improvement planning and
for data collection, entry and generation of reports
operation of special projects as assigned by Center
organizational, administrative and problem-solving skills, and
ability to be flexible and adaptive to change while maintaining a
- Ability to
prioritize tasks, work under pressure and complete assignment in a
- Ability to
effectively present information to others, including other
employees, community partners and vendors.
- Ability to
seek direction/approval from on essential matters, yet work
independently with limited onsite supervision, using professional
judgment and diplomacy.
- Work in a
team-oriented environment with a number of professionals with
different work styles and support needs.
interpersonal, verbal, and written skills and ability to
effectively work with people from diverse backgrounds and be
oneself in external settings in a way that reflects positively on
LifeLong Medical Care as an organization of professional, confident
and sensitive staff.
- Ability to see
how one’s work intersects with that of other departments of
LifeLong Medical Care and that of other partner
- Willingness to
cross-train and perform the functions of financial eligibility,
cashiering and telephone operations.
appropriate use of knowledge/ expertise/ connections of other
- Be creative
and mature with a “can do”, proactive attitude and an ability to
continuously “scan” the environment, identifying and taking
advantage of opportunities for improvement.
- Commitment to
working directly with low-income persons from diverse backgrounds,
in a helpful, supportive manner.
experience in health or social service setting.
- Knowledge of
East Bay health and social service resources.
- Previous work
providing services to persons who are disabled, homeless, substance
users, and/or psychologically impaired.
- Proficient in
Microsoft office word with ability to manage databases.
- Bilingual in
English/Spanish a plus
- 2 years’
experience with essential duties above.
Degree in Social Work, Health or Human Services field.
ability and sensitivity to provide services to persons who are
disabled, homeless, substance users, HIV (AIDS) infected, and/or