Director Client Success

Company: DNV GL
Location: Oakland
Posted on: May 3, 2021

Job Description:

Local Unit & Position DescriptionDNV Energy Systems -is seeking a Director of Client Success-to position our energy systems EVOLVE Digital Suite of tools and implementation services with clients. Engage with current and prospective clients and manage relationships with utilities across North America. The successful candidate will develop and execute an annual action plan to ensure that customer experience and growth targets are achieved and that other key performance indicators are met. The successful candidate will develop long-term relationships with key decision makers within targeted customers, inform the EVOLVE Digital Suite product roadmap, ensure high customer satisfaction, and identify new business opportunities.Tasks May IncludeEnsure high quality customer experience to new and existing customersBuild strategic relationships and position yourself as a trusted advisor to key customersMaximize employee engagement and skills development within their teamsInform the EVOLVE product roadmap to deliver on client prioritiesOwn your metrics and drive the plan to attain and exceed themImprove platform and services adoption rate and maximize customer valueIdentify and act on bottlenecks and areas of improvementPositionQualificationsRequirementsBachelor's degree or higher in marketing, business, computer science, or other related field5+ years of experience in customer success, customer experience, and business development roleDemonstrated ability of strong people engagement, customer success, and business development success Deep understanding of the customer journey and how to define and measure success. Experience delivering SaaS solutions is preferred. A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environmentWe conduct a pre-employment background check and drug screen. Preferred Skills A master's degree (or equivalent) in marketing, business, computer science, or a technological field is a plus**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**Opportunities Beyond BusinessOur mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. For more information about your rights under the law, see: visit our website at Company & Business Area DescriptionDNV is the independent expert in risk management and assurance, with almost 12,000 employees operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions. We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services. As the world's leading resource of independent energy experts and technical advisors, we help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. We are committed to realizing the goals of the Paris Agreement, and support all stakeholders to transition faster to a deeply decarbonized energy system.Equal Opportunity StatementDNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!JobSummaryRequisition ID: 2021-15281Business Area: Energy SystemsCategory/Discipline: ConsultingPosting Position Type: Permanent EmployeeSDL2017

Keywords: DNV GL, Oakland , Director Client Success, Other , Oakland, California