Service Advisor
Company: Honda of Oakland
Location: Oakland
Posted on: May 3, 2021
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Job Description:
Qualifications Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbs infrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations Devote himself/herself to insuring satisfaction to
customers. Determine management, production and quality requirements by
asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with
assigned projects. Establish personal performance goals that are consistent with
company standards of productivity and devise a strategy to meet
those goals. Review and analyze actions at the end of each day, week, month,
and year to determine how to better utilize time and plans more
effectively. Understand the terminology of the business and keep abreast of
technology changes in products and services. Know and understand the federal, state and local requirements
which govern the companys business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on
employee morale. Uphold the companys non-disclosure and confidentiality policies
and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Determine costs and completion date. Communicate expected repair
time to customer. Analyze progress to maximize efficiency and maintain high
quality of repairs. Delegate jobs to technicians as appropriate considering skill
level. Effectively utilize current resources. Prior to the start of a repair job, ascertain the correct part
numbers on repair orders and help the parts department pull and
post the appropriate parts. Diagnose problems correctly and accurately describe those
problems on the repair order. Together with the service department manager work to establish
and maintain an effective and proficient service department with
excellent customer satisfaction. Be available to aid technicians as appropriate if they have
having trouble completing service work. Produce accurate estimates for wreck and internal repairs. Provide cashier transactions when needed. Adhere to procedures for timely and proficient dealing of
warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer
system needed for parts and service management, developing and
maintaining the skills required. Start and finalize repair orders for warranty, customer paid,
and internal repair. Deal with customer complaints in a sensible manner by showing
empathy and a pleasant attitude to show our commitment to excellent
customer service and to increase customer satisfaction and
loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether
external and internal. Sell supplementary services by notifying the customer of service
specials or any additional work that is needed on their
vehicle. Notify customers promptly regarding any delays, changes, or
additional work that is required. When repeat repairs are presented, give special attention as
needed to make sure the issue is corrected. Do not make commitments to customers that cannot be met, or are
not likely to be met. Communicate with customers to keep
expectation levels appropriate.
Other
Surroundings
General Expectations
Keywords: Honda of Oakland, Oakland , Service Advisor, Other , Oakland, California
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