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Front Desk Coordinator

Company: MedBridge Development
Location: Oakland
Posted on: May 3, 2021

Job Description:

The Surgery Center of Oakland is dedicated to delivering the highest quality services from top of the line professionals in a comfortable and convenient environment. The Surgery Center of Oakland 's goal is to exceed patient expectations and guarantee satisfaction as an exceptional outpatient alternative to inpatient hospital care.

Primary Responsibilities


  • Greet patients and guests upon arrival
  • Collect appropriate information for the patient chart.
  • Organize and prepare charts.
  • Collect appropriate co-pays and patient balances at time of service.
  • Answer telephone and direct call to appropriate person
  • Schedule patient surgical procedures
  • Confirm patient appointments
  • Take accurate messages with appropriate detail
  • Obtain clinic notes and imaging reports for patient scheduling from referring doctors
  • Verify insurance eligibility, benefits and pre-certification for commercial surgical candidates
  • Communicate with patients regarding procedure benefits and expected payment outcomes.
  • File and archive charts
  • Scan reports into charts and provide patient packets through email when necessary
  • Help to ensure the confidentiality, security, and physical safety of patient records
  • Assist in maintaining inventory and ordering of paper and environmental service supplies
  • Help on procedure days in maintaining an orderly flow of patients and personnel through ASC
  • Able to open and close the center
  • Other duties as deemed appropriate by physician or management.
Key Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:
  • Organization: Prioritize and plan work activities.
  • Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
  • Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
  • Task Management: Effectively juggle multiple tasks.
  • Quality: Demonstrate accuracy and thoroughness.
  • Patience Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; Maintain composure and professionalism at all times; Excellent telephone techniques and rapport.
  • Adaptability: Able to deal with frequent changes, delays or unexpected events; Able to work well under pressure.
  • Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
  • Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
  • Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center's Policies and Procedures and HIPAA guidelines.
Education & Experience Requirements:
  • High school graduate or equivalent
  • General office experience
  • Must have current BLS certification.
  • Has full command of the English language, both verbal and written.
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Keywords: MedBridge Development, Oakland , Front Desk Coordinator, Other , Oakland, California

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