Admissions Coordinator - Oakland
Company: Oakland Healthcare & Wellness Center
Posted on: May 3, 2021
Oakland Healthcare & Wellness Center - Principal
Obtains referral information from telephone and walk-in inquiries,
including complete clinical and financial information necessary for
admission committee approval.
Ensures financial verification is accurate and complete before the
patient is admitted to the Center thus assisting in reducing
Obtains family commitment to tour the Center on 80% of viable
referrals. Conducts a professional tour utilizing Center clinical
personnel as assistance in gaining family commitment to admit to
Conducts the admission process of signing in and explaining
admission policies to patients and their families. Ensures a smooth
transition is achieved and that all paperwork is complete upon
admission. Emphasizes financial arrangements and
Chairs the daily admissions meeting with Center personnel to update
on referrals, admissions and follow-up which needs to be conducted
in order to obtain admission. Assists with increasing conversion
rate to exceed 65% by following up on all referrals immediately.
Informs the admissions committee of upcoming discharges.
Informs Marketing Director of any referral source issues that arise
during the referral process.
Develops relationships with referral sources.
Supports the overall goals of the Company and the Center.
Communicates all billing issues with accounting office and
Documents all necessary information in an accurate and timely
Maintains accurate daily updates on the Marketing Information
System ensuring all data elements
are input so that reports can be generated on a daily, weekly and
monthly basis. Also responsible
for the integrity of the data which is input into the MIS.
Attends all Center or Company required inservices and meetings.
Two to three years experience with the admissions process at a SNF,
subacute, rehab, or other health care facility.
Excellent organizational skills with a detail orientation towards
documentation and follow-up.
Professional telephone skills with the ability to handle referral
calls effectively and efficiently,
meeting the needs of the referral sources and families.
Inside or outside sales experience preferred.
ADMISSIONS COORDINATOR Contd.
Ability to work with family members and conduct tours with a focus
Computer experience using a marketing information system.
Enthusiastic, motivated attitude.
Experience with Medicare and Medi-Cal guidelines preferred.
Knowledge of managed care industry preferred.
Presents professional image to consumers through dress, behavior
Adheres to Company standards for resolving consumer concerns.
Ensures that all patient/resident rights are protected.
Keywords: Oakland Healthcare & Wellness Center, Oakland , Admissions Coordinator - Oakland, Other , Oakland, California
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