Job Description:
Job Summary:
Responsible for the safety & security of Oakland Arena and
RingCentral Coliseum patrons, employees, property, and assets.
Responsible for performance & conduct of all facility security
officers at the Oakland venues.
Key Job Factors:
Level of accountability: Customarily & regularly exercises
discretion & independent judgement
Level of decision making: Diversified tasks
Has contact with: Inside / Outside company
Supervision: Direct supervision/management of employee(s)
Position Title(s) of Direct Report(s): Security Officers
Physical Requirements: Light, occasional physical effort
Travel Percentage (%): Not Applicable / As Needed
Duties & Responsibilities:
- Responsible for the quality of the performance, conduct &
effectiveness of the entire facility security team as a cohesive
unit assigned to the site.
- Direct and monitor the performance of facility security
officers.
- Perform inspections at the start of each shift to ensure the
professional appearance of the entire facility security team
assigned, and that each security guard is mentally and physically
ready to perform the role up to the standards established
- Manage the quality and accuracy of the all daily activity
reports/logs and incident reports generated at the site by
reviewing the information against security camera footage, then
making amendments or adjustments if needed.
- Determine the threat level of any issue/incident and decide
immediate plan of action and direct security team
appropriately.
- Contact law enforcement partners to obtain relevant information
on issues within the surrounding community to understand the impact
on the stadium, and decide appropriate actions to be taken by
security team.
- Communicate any relevant issues/threats to the Vice President,
Marketing & Events and inform how the issues are being dealt
with/handled, or actions taken
- Responsible for staying informed and enforcing appropriate
security protocols, procedures, and security measures
- Attend security briefings (i.e. joint terrorism task force) and
constantly review SOP for security department to ensure
compliance.
- Adhere to and enforce the Security Department's Prime
Directives. Comply, implement and adhere to all legal & ethical
instructions given by Security Management team.
- Maintain proper staffing levels and daily post rotations.
- Take an active participatory role in creating & conducting
on-going, in-service training for the security personnel assigned
to the site.
- Assist & participate in conducting and developing periodical
performance appraisals and corrective action plans of the facility
security officers assigned to the site.
- Responsible for the security and proper control of the lost and
found items turned into the Security Department at the assigned
gate.
- Other duties as assigned.
Required Qualifications (Job Knowledge, Skills, and
Education):
- High School Diploma or its equivalency (BA/BS Degree
Preferred).
- A minimum of 3-5 years of related work experience
- Ability to effectively manage crises and work under pressure
without loss of composure; exhibit maturity by making sound
judgments
- Must have a valid California Driver's License
Skills and Abilities
- Ability to accept responsibility for the performance & conduct
of the entire facility security team assigned to the site
- Ability to exhibit leadership qualities, motivate staff & lead
by example; maintain good business relations with all the employees
& managers
- Ability to memorize, recollect and quickly retrieve relevant
information.
- Ability to interact effectively and calmly with angry or
emotional patrons and employees during intensely aggravated
circumstances.
- Ability to lead and participate in departmental and
company-wide meetings and trainings
- Ability to maintain patron, employee, and company
confidentiality.
- Ability to supervise effectively, fairly & efficiently
- Must have a current California guard card or be willing and
able to obtain one prior to employment.
- Previous law enforcement or security background highly
desired.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is
regularly required to move around the facility; to stand for long
hours during events; talk and hear. This position may require work
inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described
under the headings above. They may be subject to change at any time
due to reasonable accommodation or other reasons. Also, this
document in no way states or implies that these are the only duties
to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer,
and encourages Women, Minorities, Individuals with Disabilities,
and protected Veterans to apply. VEVRAA Federal Contractor.
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