Lean Consultant

Company: Children's Hospital & Research Center
Location: Oakland
Posted on: June 6, 2021

Job Description:

Job Description/Summary: This position serves as a key resource for supporting the implementation of a lean-based management system across UCSF Benioff Children#s Hospital Oakland (UCSF BCH-Oakland). The purpose of the#lean management system is to improve clinical and operational performance throughout UCSF BCH-Oakland. The Lean Consultant is responsible for using strong Lean knowledge and skills, and clinical experience to develop and implement a clear understanding of key processes, business issues and operational challenges facing the organization as a whole, as well as individual departments.# The Lean Consultant will function as part of a team of professional responsible for teaching and coaching executives, managers, clinicians and frontline staff on the application of lean principals to solve organizational problems and develop people.##The Lean Consultant will lead and facilitate improvement work to effectively improve UCSF Health#s True North metrics (Patient Experience, Safety # Quality, People Engagement, Financial Strength, Strategic Growth, and Learning Health System)##across the enterprise. As an ambassador of continuous process improvement, the Lean Consultant will disseminate elements of the evolving UCSF Health management system, including coaching and teaching lean principles, Lean leader behaviors, and tools aimed at engaging staff across all disciplines in continuous improvement. Where appropriate, the Lean Consultant will lead improvement activities that transcend quality, clinical and operational dimensions to support the achievement UCSF BCH-Oakland#s True North metrics. As a respected member of Quality Built-In department, the Lean Consultant must be able to establish positive relationships with Executive Sponsors, Process Owners, operational leaders, clinical staff, and other key stakeholders across all disciplines represented at the Medical Center. The Lean Consultant must demonstrate the ability to effectively manage change in the dynamic UCSF BCH-Oakland environment, and must be able to establish themselves as a respected and trusted leader of change, building upon a proven track record of achievement in performance improvement. The Lean Consultant must demonstrate competency in their role as consultant, facilitator, change agent, project manager, and leadership coach as required, sustaining results following internal engagements.# The Lean Consultant will support and coach frontline staff and area leaders in quantitative and qualitative data analysis, including direct observation of processes and workflows to identify and quantify the impact of operational and clinical inefficiencies and support and facilitate the development of countermeasures. External benchmarks should be leveraged where possible to enable UCSF BCH-Oakland staff and departments to overcome challenges that prevent cost-effectiveness, safe, and reliable healthcare to our patients and families.# The Lean Consultant is responsible for knowledge transfer and development of Lean capabilities among frontline staff, managers, and organizational leaders. This will include the deployment of lean principles and behaviors in addition to general management principles to improve operational effectiveness. The Lean Consultant will assist in coordinating and overseeing Enterprise Value Stream Analysis and Rapid Improvement Events. The individuals in this position will perform all duties in a manner that promotes teamwork and reflects UCSF BCH-Oakland#s mission, vision, and values. Position Requirements: Minimum Education:#Bachelors (healthcare related or engineering ) required. Masters (MBA, MPH, MHA, MSN, or related field) degree preferred.##Clinical degree (Nursing or other) is preferred. Minimum Experience:#Minimum of seven years# experience in clinical setting.##1-2 year#s experience in a dedicated Lean role managing teams either on improvement projects or in operations or equivalent combination of education and experience.##Lean expertise in healthcare or other relevant setting highly preferred.##Understanding of healthcare industry and technology.##Previous healthcare management experience in hospital or ambulatory settings with understanding of important health policy trends. Certification Required:##QBI/lean certification may be a condition of employment with a targeted date of completion within one year of hire for QBI Lean Leader candidates. Knowledge, Skills, and Abilities:#Lean expertise in healthcare or another relevant setting highly preferred.##Knowledge of and experience successfully training and implementing Lean tools and concepts, such as: Structured problem solving approaches such as A3 thinking, Kaizen events, Value Stream Mapping, Lean technical concepts such as 5S, quality, Flow and visual systems, More advanced lean technical concepts such as Level loading, Pull, Mistake-Proofing and Rapid Changeover.##Demonstrated skills in consulting, group process facilitation, whole system design, negotiation, change management # conflict resolution, supporting change within large, complex environments. Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising.##Must be comfortable speaking in public and to various audiences.##Outstanding customer service orientation.##Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff. A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physicians.##Excellent project management skills including project time, and scope.##Able to read # interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.##Able to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment.##Strong knowledge of business operations and process improvement activities as typically acquired with 3 years# relevant work experience.##Ability to thrive in ambiguous environments and effectively manage multiple priorities simultaneously, adapting approach as needed to ensure success. Technical Knowledge:#Lean systems certification. Demonstrated strengths in Project Management processes and methodologies including stage-gate reviews. Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, PowerPoint, Visio, Word and Outlook. Physical Requirements: Sit: Up to 6 hours/day Stand/Walk: Up to 6 hours Bend/Stoop: Up to 3 hours Reach: Up to 6 hours Rep Use of UE/Grasp: Up to 6 hrs Lift/Push/Pull: 25 lbs, over 25# with assistance or equipment This job requires the ability to hear alarms clients and/or instruction. The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position. Must be able to stand for long periods of time while teaching in a classroom or sitting for extended periods of time while teaching using technology-mediated environments (i.e. powerpoint, webex, etc.). This may include lifting up to 25 lbs. of instructional or other tools and/or walking 5-10 miles a day during Rapid Improvement Events. Additionally, during event weeks there will be long days and abnormal workday start and end times to ensure a successful event achieve event metrics.###

Job Description/Summary:

This position serves as a key resource for supporting the implementation of a lean-based management system across UCSF Benioff Children's Hospital Oakland (UCSF BCH-Oakland). The purpose of the lean management system is to improve clinical and operational performance throughout UCSF BCH-Oakland. The Lean Consultant is responsible for using strong Lean knowledge and skills, and clinical experience to develop and implement a clear understanding of key processes, business issues and operational challenges facing the organization as a whole, as well as individual departments.

The Lean Consultant will function as part of a team of professional responsible for teaching and coaching executives, managers, clinicians and frontline staff on the application of lean principals to solve organizational problems and develop people. The Lean Consultant will lead and facilitate improvement work to effectively improve UCSF Health's True North metrics (Patient Experience, Safety & Quality, People Engagement, Financial Strength, Strategic Growth, and Learning Health System) across the enterprise. As an ambassador of continuous process improvement, the Lean Consultant will disseminate elements of the evolving UCSF Health management system, including coaching and teaching lean principles, Lean leader behaviors, and tools aimed at engaging staff across all disciplines in continuous improvement. Where appropriate, the Lean Consultant will lead improvement activities that transcend quality, clinical and operational dimensions to support the achievement UCSF BCH-Oakland's True North metrics.

As a respected member of Quality Built-In department, the Lean Consultant must be able to establish positive relationships with Executive Sponsors, Process Owners, operational leaders, clinical staff, and other key stakeholders across all disciplines represented at the Medical Center. The Lean Consultant must demonstrate the ability to effectively manage change in the dynamic UCSF BCH-Oakland environment, and must be able to establish themselves as a respected and trusted leader of change, building upon a proven track record of achievement in performance improvement. The Lean Consultant must demonstrate competency in their role as consultant, facilitator, change agent, project manager, and leadership coach as required, sustaining results following internal engagements.

The Lean Consultant will support and coach frontline staff and area leaders in quantitative and qualitative data analysis, including direct observation of processes and workflows to identify and quantify the impact of operational and clinical inefficiencies and support and facilitate the development of countermeasures. External benchmarks should be leveraged where possible to enable UCSF BCH-Oakland staff and departments to overcome challenges that prevent cost-effectiveness, safe, and reliable healthcare to our patients and families.

The Lean Consultant is responsible for knowledge transfer and development of Lean capabilities among frontline staff, managers, and organizational leaders. This will include the deployment of lean principles and behaviors in addition to general management principles to improve operational effectiveness. The Lean Consultant will assist in coordinating and overseeing Enterprise Value Stream Analysis and Rapid Improvement Events. The individuals in this position will perform all duties in a manner that promotes teamwork and reflects UCSF BCH-Oakland's mission, vision, and values.

Position Requirements:

Minimum Education: Bachelors (healthcare related or engineering ) required. Masters (MBA, MPH, MHA, MSN, or related field) degree preferred. Clinical degree (Nursing or other) is preferred.

Minimum Experience: Minimum of seven years' experience in clinical setting. 1-2 year's experience in a dedicated Lean role managing teams either on improvement projects or in operations or equivalent combination of education and experience. Lean expertise in healthcare or other relevant setting highly preferred. Understanding of healthcare industry and technology. Previous healthcare management experience in hospital or ambulatory settings with understanding of important health policy trends.

Certification Required: QBI/lean certification may be a condition of employment with a targeted date of completion within one year of hire for QBI Lean Leader candidates.

Knowledge, Skills, and Abilities: Lean expertise in healthcare or another relevant setting highly preferred. Knowledge of and experience successfully training and implementing Lean tools and concepts, such as: Structured problem solving approaches such as A3 thinking, Kaizen events, Value Stream Mapping, Lean technical concepts such as 5S, quality, Flow and visual systems, More advanced lean technical concepts such as Level loading, Pull, Mistake-Proofing and Rapid Changeover. Demonstrated skills in consulting, group process facilitation, whole system design, negotiation, change management & conflict resolution, supporting change within large, complex environments. Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising. Must be comfortable speaking in public and to various audiences. Outstanding customer service orientation. Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff. A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physicians. Excellent project management skills including project time, and scope. Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills. Able to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment. Strong knowledge of business operations and process improvement activities as typically acquired with 3 years' relevant work experience. Ability to thrive in ambiguous environments and effectively manage multiple priorities simultaneously, adapting approach as needed to ensure success.

Technical Knowledge: Lean systems certification. Demonstrated strengths in Project Management processes and methodologies including stage-gate reviews. Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, PowerPoint, Visio, Word and Outlook.

Physical Requirements:

Sit: Up to 6 hours/day

Stand/Walk: Up to 6 hours

Bend/Stoop: Up to 3 hours

Reach: Up to 6 hours

Rep Use of UE/Grasp: Up to 6 hrs

Lift/Push/Pull: 25 lbs, over 25# with assistance or equipment

This job requires the ability to hear alarms clients and/or instruction. The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position.

Must be able to stand for long periods of time while teaching in a classroom or sitting for extended periods of time while teaching using technology-mediated environments (i.e. powerpoint, webex, etc.). This may include lifting up to 25 lbs. of instructional or other tools and/or walking 5-10 miles a day during Rapid Improvement Events. Additionally, during event weeks there will be long days and abnormal workday start and end times to ensure a successful event achieve event metrics.

Keywords: Children's Hospital & Research Center, Oakland , Lean Consultant, Other , Oakland, California