Business Principal Consultant
Company: Kaiser Permanente Zion Medical Center
Posted on: June 6, 2021
Responsible for a range of process improvement and process
management activities. Activities include planning, performing, and
implementing process improvement initiatives, in addition to
ownership of operational processes. These initiatives may represent
one portion of a larger project, or may represent a stand alone
initiative or function within a work group or department. Process
management functions may include data gathering and analysis, best
practice research, process mapping, developing and recommending
alternatives for improvement, developing performance metrics,
obtaining leadership or stakeholder agreement, implementing
improvements, and monitoring post-process improvement initiative
performance to updated standards. Activities are undertaken and
executed in support of organizational goals and are accountable for
providing business process solutions to meet internal and external
customer expectations. May utilize Lean/Six Sigma processes and
concepts to lead process improvement initiatives. Partners with
management, project champions, and process owners to execute the
project and deliver results.
- Data Analysis: Reviews data analyses prepared by less senior
analysts/consultants. Defines requirements for data and sets
standards of data collection. Support staff in resolving issues
that prevent customer agreement.
- Research: Reviews best practice research prepared by less
senior analysts/consultants. Makes recommendations on appropriate
solutions based on research; selects from alternatives
- Process Architecture: Designs more complex processes and
reviews the work of less senior analysts/consultants. Ensures
process mapping is complete; provides feedback and guidance to less
senior analysts/consultants. Interviews stakeholders and process
owners to define processes. Defines standards and methods.
- Process Recommendations: Reviews business requirements and
related impact analyses for highly complex processes. Leads the
development of recommendations by less senior analysts/consultants.
Negotiates final requirements and mediates impacts across all
stakeholders. May apply Lean/Six Sigma concepts and techniques to
process improvement initiatives, including completing Lean/Six
Sigma analyses and tasks. Shares accountability for realization of
results with process owners and will present recommendations to
stakeholders and process owners.
- Performance Management & Control: Defines, develops and
evaluates performance metrics to establish process success,
including working with multiple stakeholders, often with
competing/conflicting objectives, to ensure cohesive and reachable
measures of success Reviews data post- implementation to measure
success; defines standards of improvement success.
- Change Management: Leads or partners in change management
activities associated with process improvement. Engages leadership
and stakeholders to obtain support and buy in for changes.
Champions process improvement efforts and a continual process
improvement culture. Partners with management, project champions,
and process owners to align process improvement initiatives with
- May have formal supervisory responsibility.
- (For Six Sigma Master Black Belts): Creates a sense of urgency
around change efforts by ensuring actions are taken to anticipate
and overcome obstacles and resistance to change. Defines and
documents standards of performance and productivity for Lean/Six
Sigma function for approval by organizational leadership.
Identifies metrics needed to track effectiveness of business
processes and operations. Establishes an adequate inventory of
projects and ensures that all elts are fully dedicated to Lean/Six
Sigma activities. Directs and manages quality reviews and quality
control monitoring for Lean/Six Sigma programs. Tracks progress of
Six Sigma Green Belt consultants and Black Belt Consultants in
Lean/Six Sigma initiatives. Trains other employees in Lean/Six
Sigma concepts and techniques. Coaches and mentors employees
seeking Green Belt and Black Belt certification.
- Minimum eight (8) years of process improvement, management
consulting, change management, or related business experience.
- Bachelor's degree OR four (4) years of experience in a directly
- High School Diploma or General Education Development (GED)
License, Certification, Registration
- Advanced knowledge of process improvement methodologies.
- Must be able to work in a Labor/Management Partnership
- Minimum twelve (12) years of process improvement, consulting,
or related business experience preferred.
- Health care or insurance experience preferred.
- Graduate degree preferred.
- Lean/Six Sigma Master Black Belt Certification preferred.
Keywords: Kaiser Permanente Zion Medical Center, Oakland , Business Principal Consultant, Other , Oakland, California
Didn't find what you're looking for? Search again!