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Employee Relations, Consultant

Company: Blue Shield of California
Location: Oakland
Posted on: June 6, 2021

Job Description:

Job Summary

The Employee Relations, Consultant will serve as a strategic partner to the assigned business area(s), ensuring alignment of business objectives with policies and practices that lead to effective leadership behaviors and an excellent employee experience. This role requires strong partnerships with HR Business Partners, HR Center of Excellence teams, Legal, and people leaders to formulate, recommend and execute both proactive and reactive solutions for employee issues in a fair and empathetic way. The Employee Relations, Consultant will maintain and promote effective communication and positive relationships at all levels of the organization, where they are experienced as an employee advocate and trusted advisor for both employees and people leaders.


* Conduct workplace investigations with empathy and fairness and provide guidance and recommendations for fair and equitable problem resolution to leadership.
* Provide consultation to People Leaders on discipline and termination issues.
* Provide consultation and support to employees who have escalated concerns with management or practices.
* Partner with HR Business Partners and centers of excellence to enhance management and leadership capabilities as well as use data to identify trends and themes to recommend and implement remediation plans, including identifying ineffective or inconsistent management practices.
* Partner with internal and external counsel to mitigate risk and represent Blue Shield at hearings, settlement conferences and mediations, as needed.
* Lead and participate in project work that supports employee relations initiatives.
* Analyze trends and metrics to develop solutions, programs and policies.
* Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
* Develop and facilitate management training to enhance leadership knowledge and capability regarding the performance management philosophy and process.
* Maintain and promote effective communication and positive relationships at all levels of the organization.
* In partnership with Legal and the Employee Relations team, monitor and analyze external trends, regulatory changes, and legal updates to guide the HR/Internal Communications organization and business leaders and take appropriate actions to help mitigate risk.
* Partner with business leaders and HR Business Partners to proactively respond to shifting business needs and associated employee implications.
* Support confidential COVID-19 exposure or case reporting and contact tracing, as needed.
* Performs other duties as assigned.

Knowledge and Experience

* Minimum Bachelor's degree in Human Resources or related field
* PHR certification (PHR-CA or SPHR) preferred
* Minimum 5+ years related work experience in Employee/Labor Relations and/or as an HR Generalist.
* Demonstrated experience with workplace investigations is required
* Lead with empathy and act as an employee advocate
* Possess considerable knowledge of employee relations - Specifically, the principles, practices, and procedures of Human Resources Management as well as State, Federal and local laws. Experience with non-exempt and call center workforce preferred.
* Have the ability to research information and analyze data to arrive at valid conclusions, recommendations and plans of action as well as prepare comprehensive investigative reports and represent ideas clearly and concisely, both orally and in writing to all levels within the organization.
* Possess project management skills and experience and work independently, and exercise considerable judgment and discretion in ambiguity.
* Demonstrate successful influencing and negotiation skills, including the ability to gain consensus and to develop a cohesive recommendation considering multiple perspectives as well as establish and maintain good working relationships with HR partners and business clients.

Additional Information

* About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
* Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

* EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
* Requisition ID: 21001QU
* Posting Date: May 18, 2021
* Schedule: Full-time

Keywords: Blue Shield of California, Oakland , Employee Relations, Consultant, Other , Oakland, California

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