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Decision Review Officer (RQRS)

Company: Department of Veterans Affairs
Location: Oakland
Posted on: June 6, 2021

Job Description:

  • Duties




THIS IS A TEMPORARY POSITION, NOT TO EXCEED (NTE) 1 YEAR IN DURATION. At the end of one (1) year, you may be returned to your previous position and grade. This temporary position may be ended at any time before one year is completed at management's discretion. This position may also be extended or made permanent.

Learn more about this agency


The Rating Quality Review Specialist is responsible for performing quality reviews for individual DRO's and RVSR's in accordance with an established monthly schedule. The incumbent performs the following duties:

Specific duties include:

  • Conducts review of staff authorization quality in order to establish benchmarks for consideration of individual performance standards.
  • Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.
  • Provides feedback to relay the rationale and provide appropriate citation to support identified discrepancy.
  • Employs various training techniques to provide authoritative, consultant and troubleshooting.
  • Conducts statistical analysis of quality reviews to identify trends, significant problem areas and processes requiring improvement.
  • Relays quality trend information with management on an ongoing basis for use in operations, decision making and planning.

Promotion Potential: This position is being announced at the full performance level. There is no known promotion potential. This is temporary promotion not to exceed 1 year in duration.

Work Schedule: Full time, Monday through Friday

Compressed/Flexible: Not Available

Telework: Available

Virtual: This is not a virtual position.

Position Description/PD#: Decision Review Officer (RQRS); 37138A

Financial Disclosure Report: Not Required

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0930 Hearings And Appeals

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • This is a temporary position not to exceed 1 year in duration


To qualify for this position, applicants must meet all requirements by the closing date of this announcement:06/04/2021.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

  • For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-13 Grade Level:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties pertaining to a claim's management process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector. Examples include but are not limited to:
  • Conducting focused evaluations and reviews to determine rating quality and accuracy;
  • Providing advisory services to management via preparation and presentation of quality trend information;
  • Developing training strategies and materials to address deficiencies and/or conducting training activities;
  • Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps;
  • Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is mostly sedentary, however, their may be some walking, standing, pushing, pulling and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


There is no educational substitution at this grade level.

Keywords: Department of Veterans Affairs, Oakland , Decision Review Officer (RQRS), Other , Oakland, California

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