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Business Process Analyst, Consultant

Company: Blue Shield of California
Location: Oakland
Posted on: June 6, 2021

Job Description:

Job Summary

Reporting to the Senior Manager of Standards and Governance, the role of the Business Process Analyst is critical to the success of Blue Shield of California and the Business Process Management department in realizing its goals and objectives. This individual will play a key role as part of the Enterprise Transformation team in delivering and collaborating on all aspects of delivering value for strategic projects, support the establishment and enforcement of standards and governance, and enterprise transformation. This candidate will work with our strategic project team to help deliver value in the ideation process.


  • Supporting delivery and execution of projects in support of end to end process transformation, growth, cost reduction or quality improvement.
  • Working cross-functionally with process owners and business SMEs to analyze, design and develop business solutions.
  • Coaching and leading transformation teams through rapid improvement events, using A3 thinking and methodologies.
  • Applying Lean and Agile principles to everyday work, and supporting the transformation of Blue Shield into a lean and agile focused culture.
  • Leading teams in problem solving efforts. Facilitating team events where people collaborate and ideate on solutions.
  • Conducting data analysis to reveal process improvement opportunities and root causes. Review and summarization of data for decision making.
  • Building relationships with internal clients and stakeholders. Build partnerships that effectively take on complex issues for respective value streams and functions.
  • Creating and communicating status reporting that reveals successes, risks, and health of improvement efforts.
  • Developing as-is and to-be process maps with process mapping tools (i.e. Visio, ProVision, etc.).
  • Developing and presenting materials to various levels of senior management, escalating risks and partnering with appropriate teams to remove obstacles.
  • Developing and executing on implementation plans, and tracking actual results against forecasted results.
  • Work with ambiguity and willingness to fail fast.
  • Lives Blue Shield of California's Mission, Vision and Values.

Knowledge and Experience

  • Bachelor's degree or Master's Degree
  • Advanced Business Process expert who is highly skilled in business process management, project management, strategic thinking and change leadership
  • Requires a Green Belt designation from either Six Sigma or LEAN with work towards a Black belt
  • 5 years' experience leading BPM/continuous improvement activities from ideation through execution
  • Proficiency in driving cross functional projects
  • Excellent coaching, interpersonal, and verbal/written communication skills
  • Superior math, analytical and problem-solving skills and use of analytical tools (e.g. MiniTab, Excel graphs) ability to provide coaching and mentoring on the use of analytical tools
  • Requires mastery level knowledge of process improvement typically obtained through advanced education combined with experience
  • May have deep knowledge of project management
  • Typically, requires a college degree or equivalent experience and minimum 10 years of prior relevant experience

Additional Information

  • About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
  • Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

  • EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
  • Requisition ID: 21001OJ
  • Posting Date: May 11, 2021
  • Schedule: Full-time

Keywords: Blue Shield of California, Oakland , Business Process Analyst, Consultant, Other , Oakland, California

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