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Organizational Change Management Consultant

Company: Blue Shield Of California
Location: Oakland
Posted on: June 6, 2021

Job Description:

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!Description:Job Summary Blue Shield of California's Organizational Development and Learning team focuses on programs that develop great leaders from within. We also own the employee engagement strategy and execute the measurement that tells us how we are doing to achieve our goal of becoming a great place to work. Additionally, we enable enterprise-wide transformation through strategic change management initiatives. In support of Blue Shield of CA's mission to transform the healthcare system into one that is worthy of our family and friends, the Organizational Change Management Consultant will advise leaders, HRBPs and other stakeholders across the Blue Shield of CA enterprise on approaches to accelerate and amplify outcomes of their change initiatives. Responsibilities Serve as a change management advisor for select clients across the enterprise, including corporate functions and business units Amplify and accelerate ability to meet desired business and people outcomes of each priority Foster organizational agility through engagements to more readily adapt to future change in the environment Partner across Blue Shield roles (e.g. HRBPs, Internal Communications, PMO, Readiness Leads) to deliver a seamless experience Serve as a capability coach around a variety of challenges; offer industry and Blue Shield of CA best practices, tools and resources for a variety of needs across the enterprise Offer targeted support / partnership across the People Change Management team for priority initiatives Serve as a thought partner within the People Change Management team to view challenges with a fresh set of eyes and offer recommendations to other change leads Complement change management plan development and execution for priority initiatives, providing targeted support in a variety of areas: orient/equip leaders on principles of change leadership, provide change measurement/analytics support, develop quick resources to address needs Establish standards for People Change Management at Blue Shield of CA, leveraging internal/external practices, contributing to lessons learned, developing standard tools and resources, and engaging in the broader community of change practitioners. Qualifications:Knowledge and Experience Thought Leadership: knowledge of the dynamics and principles of change at the individual, team and organizational levels Cultural Awareness: cultural competence and ability to understand and leverage the diversity of different cultures, behaviors, and norms Empathy: ability to empathize with others, seek understanding and lead with questions to catalyze learning in others Client Orientation: strong customer service orientation and professionalism to build a lasting brand for the practice of Change Management Communications: effective communicator, including the design and delivery of effective and impactful presentations Facilitation: strong facilitation skills to engage across diverse teams, in both in-person and virtual formats Research Orientation: research orientation to apply best practices and evidence-based approaches to change Analytics Skills: analytics and measurement acumen, with an ability to leverage data to tell a story to drive action Creativity: demonstrated capability to develop creative solutions that engage hearts and minds through change Adaptability: capability to rapidly learn, make quick decisions, and pivot as needed Functional Breadth: ability to fluidly apply knowledge from other related disciplines such as communications, adult learning, leadership development, org design and design thinking Master's level degree in Organizational Development or related discipline, or equivalent experience (7+ years of prior relevant experience). Certification and fluency in a variety of change models & methodologies (e.g. Prosci, ACMP, AIM, Kotter, GE) Experience in an internal or external Organizational Development or Change Management consulting role

Keywords: Blue Shield Of California, Oakland , Organizational Change Management Consultant, Other , Oakland, California

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