Tanium Consultant

Company: Chuco
Location: Oakland
Posted on: June 6, 2021

Job Description:

This job is fully remote.

Chuco provides managed and professional services to Tanium customers across North America and Europe. We provide Tanium expertise to small customers as well as Fortune 100 enterprises across a multitude of industries. Our staff focuses on both operations and security use cases and ensures the smooth operation of the Tanium platform.

Chuco has been in operation since 2016, but has more Tanium experience than anyone outside of Tanium. We have a uniquely strong and direct relationship with Tanium, and we focus on developing deep expertise in the Tanium platform.

We have a disperse presence across the United States and allow for remote work. We rely on a strong, team-focused culture that lets individuals thrive via remote communication. We have a range of responsibilities that encompasses focus on individual customers and multiple managed customer needs.

Requirements

We emphasis internal communication that allows for a team-focused approach to customer engagement. We also have direct lines of communication with Tanium that allows for a tight knit relationship that benefits the customer. Chuco consultants will log into your computer in the morning to respond to customer requests and may periodically travel to customer sites on a monthly basis (pre-COVID19). Throughout the day, Chuco consults will field multiple Zoom or Webex sessions with customers and partners to discuss Tanium use cases, solve unique customer problems, develop business process documents, or address troubleshooting concerns.

Tanium is a platform that provides an immensely wide range of endpoint-focused value across Windows, Linux, Mac, and UNIX. While expert knowledge is not expected across all operating systems, a general understanding of endpoint security and operations is needed to be successful.

Technical Skills

• Experience installing and configuring Windows, MacOS, various Linux flavors, SunOS, or AIX.
• A focus in customer service working directly with end users.
• MCP MCSA MCSE MCTS MCITP certifications are a big plus.
• Enterprise security or operations experience.
• Knowledge and experience in troubleshooting.
• TCP/IP, DNS, DHCP, SMTP, Active Directory.
• Knowledge of corporate firewall administration, port forwarding, etc.
• Working knowledge of virtualization.

Personality Traits

• Has strong customer service skills with a friendly personal demeanor.
• Is a resourceful, disciplined self-starter with strong analytical and troubleshooting abilities.
• Takes pride in doing a great job.
• Is thorough and detail oriented.
• Maintains professionalism under pressure and can multitask.
• Has strong research skills can find answers to any question no matter how difficult.

Benefits

• Base compensation commensurate with certification and experience
• Time off is not tracked or limited - as long as customers are happy, unlimited PTO is permitted.
• Health and dental insurance (100% individual, 50% dependent)
• Hands-on Tanium training

Keywords: Chuco, Oakland , Tanium Consultant, Other , Oakland, California