Senior Vendor Performance Business Process Analyst
Company: Kaiser Permanente Zion Medical Center
Posted on: June 6, 2021
The Vendor Risk and Data Office (VRDO) has responsibility for
incorporating complex vendor-related risk assessments into the
sourcing process to influence vendor selection, maintain critical
vendor data, and establish best practices to manage performance
throughout the vendor engagement lifecycle.The VRDO provides
training and ensures adherence to requirements, policies, and
metrics outlining expectations for vendor performance management
requirements. The office performs ongoing monitoring of performance
improvement plans and publication of vendor metrics.
This role will be part of the VRDO vendor performance center of
excellence team, focusing on building and implementing vendor
management tools, templates, requirements, and policies. This
person will be responsible for the development, deployment, and
ongoing operations of the VRDOs vendor performance management
center of excellence strategy, management, and continuous
improvement. The role will also develop and implement vendor
performance scorecards utilizing key performance indicators,
process/performance improvement playbooks and templates to support
KP employees in managing their vendors performance.
Responsible for a range of process improvement and process
management activities. Activities include planning, performing, and
implementing process improvement initiatives, in addition to
ownership of operational processes. These initiatives may represent
one portion of a larger project, or may represent a stand alone
initiative or function within a work group or department. Process
management functions may include data gathering and analysis, best
practice research, process mapping, developing and recommending
alternatives for improvement, developing performance metrics,
obtaining leadership or stakeholder agreement, implementing
improvements, and monitoring post-process improvement initiative
performance to updated standards. Activities are undertaken and
executed in support of organizational goals and are accountable for
providing business process solutions to meet internal and external
customer expectations. May utilize Lean/Six Sigma processes and
concepts to lead process improvement initiatives. Partners with
management, project champions, and process owners to execute the
project and deliver results.
- Data Analysis: Identifies data source, gathers and analyzes
data relevant to processes identified for process improvement
initiatives. May recommend data requirements.
- Research: May research and summarize best practice standards
relevant to process management. Makes recommendations on
appropriate solutions based on research.
- Process Architecture: Designs processes using defined methods.
Ensures process mapping is complete; provides feedback and guidance
to less senior analysts/consultants. Interviews stakeholders and
process owners to define processes.
- Process Recommendations: Prepares process recommendation
documents, including presentations, process maps, supporting
metrics, business requirements and related impact analyses for less
complex processes or for portions of larger or inter-related
processes. May apply Lean/Six Sigma concepts and techniques to
process improvement initiatives, including completing Lean/Six
Sigma analyses and tasks.
- Performance Management & Control: Develops performance metrics
to establish process success. Reviews data post- implementation to
measure outcomes and impacts. May develop recommendations to
- Change Management: Participates in change management activities
associated with process improvement. Engages leadership and
stakeholders to obtain support and buy in for changes. Partners
with management, project champions, and process owners to align
process improvement initiatives with business objectives.
- (For Six Sigma Black Belts): Trains other employees in Lean/Six
Sigma concepts and techniques.
- Minimum two (2) years of process improvement, consulting, or
related business experience.
- Bachelor's degree OR four (4) years of experience in a directly
- High School Diploma or General Education Development (GED)
License, Certification, Registration
- Knowledge of process improvement methodologies.
- Must be able to work in a Labor/Management Partnership
- Minimum three (3) years of vendor performance management
- Experience building Key Performance Indicators, vendor
scorecards, and vendor performance improvement playbooks
- Experience in managing performance of vendors of both goods and
services (direct and indirect) preferred.
- Lean/Six Sigma Green Belt Certification preferred.
Keywords: Kaiser Permanente Zion Medical Center, Oakland , Senior Vendor Performance Business Process Analyst, Other , Oakland, California
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