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IT Service Center Technician I

Company: Alameda Health System
Location: Oakland
Posted on: June 7, 2021

Job Description:


SUMMARY: Provides support to end users for devices, systems, and applications; monitors systems and alarms, performs operational tasks, provision and deprovision user access.

RESPONSIBILITIES: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

  • Analyze, identify, and resolve problems related to end user devices, systems, and applications.

  • Performs user provisioning, deprovisioning, and administration for various systems and applications.

  • Participates in providing technical assistance to end users regarding hardware, software, and connectivity issues.

  • Monitors IT systems involving security, infrastructure, and interfaces.

  • Performs IT operational duties on various applications and systems.

  • Maintains IT issue tracking and operational log records.

  • Assists with communication to/from IT staff and/or vendors.

  • Assists with AHS communications to monitor Life Safety systems and events when needed.

  • Performs other duties as required.


Required Education: High School Diploma or G.E.D.

Required Experience: Three years of increasing technical experience in an Information Technology including IT Help Desk/Service Desk, desktop support, and network support.

Preferred Licenses/Certifications: CompTIA A+, +, Cisco CCENT, HDI, or ITIL.

ALAMEDA HEALTH SYSTEM EMPLOYEES ONLY: This position is eligible for a $5,000 employee referral bonus to employees who refer candidates via the Role Point Referral Portal that are successfully hired. For more information on the Employee Referral program & eligibility, please visit the Recruitment Intranet page:http://ahsconnects/departments/recruitment-services/employee-referral/

Keywords: Alameda Health System, Oakland , IT Service Center Technician I, Other , Oakland, California

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