Supervisor II, Patient Services, Full Time, Day Shift, Highland Hospital
Company: Alameda Health System
Posted on: June 8, 2021
Job Summary: Under direction, plans, organizes and supervises
the work of technical and clerical staff involved in Medi-Cal
program eligibility and payment source documentation and
processing, including such areas as Registration
and Admitting at Alameda Health System. Performs related duties
DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the
duties performed by employees in this classification. However,
employees may perform other related duties at an equivalent level.
Not all duties listed are necessarily performed by each individual
in the classification.
Aids in establishing and is responsible for maintaining
policies, procedures and standards for the work unit for the
purpose of maximizing revenue to AHS.
Coordinates programs with the County Social Services Agency and
participates in their training and orientations conducted to update
personnel on changing Social Services Agency programs; acts as a
liaison with other hospital departments.
Directs and evaluates the work of Patient Services Technicians
and other assigned staff through subordinate supervisors.
Implements and monitors procedures to accommodate Federal,
State, County and AHS regulations.
Initiates changes in personnel assignments and work procedures
in order to conform with administrative changes and to solve
operating problems involving workload and personnel.
Participates in the planning and developing of new systems and
procedures; recommends, implements and evaluates pilot programs
established to test proposed organizational and procedural changes;
coordinates the collecting and recording of statistical
Reviews the more complex cases; initiates or recommends special
eligibility determination or collection activity involving
interpretation and explanation of AHS policies or State and Federal
law; investigates complaints that require administrative
interpretation or action.
- Supervises the establishment of training programs, hiring,
orientation, promotion and disciplinary action of personnel.
Minimum Experience: One year of experience with Alameda Health
System as a Patient Services Supervisor
I; OR three years of clerical experience which must have
included at least two years of supervisory
experience in a hospital or related unit involving determination
of eligibility or credit and collection work for
medical assistance through personal interview.
Patient services Supervisory and/or people leadership experience
Keywords: Alameda Health System, Oakland , Supervisor II, Patient Services, Full Time, Day Shift, Highland Hospital, Other , Oakland, California
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