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Project Leader III - Client Training Services - Texas virtual

Company: NCR Corporation
Location: Oakland
Posted on: June 8, 2021

Job Description:

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Project Leader III - Client Training Services

LOCATION: Texas - Virtual, Raleigh, NC, New York - Virtual, Boston, MA - Virtual, Pennsylvania - Virtual, Chicago - Virtual, Michigan - Virtual, Cincinnati - Virtual, Farmers Branch - Virtual, Austin/San Antonio - Virtual, Las Vegas - Virtual, Sacramento - Virtual

Position Summary & Key Areas of Responsibility

Client Training Services is responsible for the successful training of managers and staff on the NCR Point of Sale solutions for small to medium sized customers, including software configuration training and onsite support. Customers should be able to maintain all Aloha modules at the completion of a project.

  • This position is a member of the team responsible for understanding customer needs and delivering a complete Aloha system that meets or exceeds customer expectations

  • This position typically reports to a Regional Implementation Manager

  • Client Training Services resource is responsible for independently training customers on the end-to-end Aloha suite of products.

  • Client Training Services should be able to address all customer needs independently as well as support and train other members of the Implementation team.

  • Tasks associated with Aloha Client Training Services include:
  • Review customer Discovery for customer needs and expectations

  • Translate customer needs into a complete training solution

  • Schedule and conduct software configuration training with customer leadership

  • Schedule and conduct staff training

  • Validate database prior to onsite live coverage

  • Be present onsite following install to support customer needs and answer questions

  • Update all task time in Project Management software

  • Communicate progress with the Project Manager

  • Attend post-install follow up calls and respond to customer training needs

  • Document business process and requirements

  • Track training and onsite time for each product in Project Management software

  • Work with internal organizations to resolve issues

  • Apply principled practices and high standards of professionalism to projects and assignments

  • Develop working knowledge of industry practices and standards

  • Source and review documentation as needed

  • Independent learning

  • This is a direct customer facing position that requires Client Training Services to be present at restaurants while site is open for business

  • Ability to travel is a requirement for this position

Basic Qualifications:

  • Previous experience in the restaurant industry

  • Prior experience with Point of Sale software

  • Previous Aloha Point of Sale experience a plus

  • Previous training experience a plus

  • Excellent communication skills, ability to effectively communicate across multiple teams

  • Experience with MS Office tools such as Excel, Word, and PowerPoint

  • Process driven and task oriented

  • Self-starter, detail oriented, organization skills a must

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: NCR Corporation, Oakland , Project Leader III - Client Training Services - Texas virtual, Other , Oakland, California

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