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Senior Order Management and Collections Specialist

Company: launchdarkly
Location: Oakland
Posted on: June 8, 2021

Job Description:

As the Senior Order Management and Collections Specialist, you will ensure that all sales orders are processed in real time, data is entered accurately and according to company policy, invoices are accurate and sent out timely to customers, and processes are enforced. You will also work with Customers and LaunchDarkly Sales, Customer Success and Renewals teams to ensure outstanding AR is not past due.


  • Ensure that deals that have been closed are supported with proper documentation. Be able to work with other departments to obtain proper support where missing.
  • Process closed deals in SaasOptics, LaunchDarkly's billing and revenue recognition software.
  • Confirm accuracy of discount calculations.
  • Send out accurate invoices to customers same day as deal close.
  • Create credit memos where needed, following process.
  • Mark down fulfillment in system.
  • Coordinate collections efforts for past due invoices with Sales and Customer Success.
  • Ensure invoices are not significantly past due.
  • Onboard LaunchDarkly in Customers' supplier portals.
  • Cross train with Deal Desk as a backup.
  • Support Audit.
  • Timely reconciliations to ensure completeness of Orders at month-ends.
  • Month-end metrics.

Other Projects

  • Help Implement Netsuite.
  • Other ad-hoc projects.

Basic Qualifications

  • Prior experience working in ERPs such as Netsuite, Workday, etc.
  • Minimum of 5 years of order processing experience.
  • Minimum of 5 years of collections experience.
  • 2 years of experience in the Saas or Software industry.
  • Intermediate Excel.

Preferred Qualifications:

  • Strong written & oral communication skills.
  • High attention to detail.
  • Basic math through Algebra.
  • Continually improving processes.
  • Team player.
  • Open to the ideas of others but ensures ultimate solution is practical and logical and to the benefit of the company as a whole.
  • Timely in responses to inquiries.
  • Ability to summarize to management issues requiring higher-level action.
  • Customer Service Oriented but able to enforce policy and process across departments with professionalism.

About LaunchDarkly:

LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

We've partnered with KeyValues to help demonstrate the amazing culture we've built here at LaunchDarkly, find more info at https://www.keyvalues.com/launchdarkly.

Keywords: launchdarkly, Oakland , Senior Order Management and Collections Specialist, Other , Oakland, California

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