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Senior Front Office Specialist

Company: Agility Health
Location: Oakland
Posted on: June 9, 2021

Job Description:

Senior Front Office Specialist

SOL Physical Therapy- Oakland, CA

Alliance Physical Therapy is a leading provider of physical rehabilitation programs and services in over 20 states. We are seeking a Senior Front Office Specialist for our outpatient clinics in Oakland, CA.

The Senior Front Office Specialist (SFS) will travel between our two (2) clinics at SOL Physical Therapy observing, supporting and assisting current Front Office Coordinators (FOCs) with Alliance front office policies and procedures. They will also train new FOC hires and provide front office coverage when the need arises. During the coverage period, they will also assess and evaluate the front office they are covering at, indicating areas of improvement recommendations. When not covering at clinics, the SFS will travel to clinics, assigned by their RFOM.

Essential Duties and Responsibilities:

Provides administrative support in accordance with established practice standards and departmental policies.

Serves as the lead trainer who will onboard and train all new FOCs at SOL Physical Therapy and is responsible for setting them up for full success.

Implement standardization and ensure adherence to the front office policies and procedures implemented are being followed in the clinics by all FOCs.

Acts as a liaison between the FOCs and the Regional Front Office Manager providing support to all Front Office Coordinators at SOL Physical Therapy.

Observes, supports, and assists current FOCs with front office policies and procedures.

In their coverage capacity, they serve as the liaison between the clinic staff and patients and are responsible for effectively and professionally communicating company policies, procedures and insurance information.

Responsible for following all compliance, Medicare and HIPAA policies.

Answers phones, directs calls to appropriate individuals, and prepares messages.

Copies, sorts, and files records related to office activities, business transactions, and other matters.

Maintains filing systems either manually or electronically.


High school diploma or equivalent required.

At least one year of administrative and clerical experience required.

Ability to communicate effectively and professionally.

Ability to handle multiple tasks in a very busy environment.

Keywords: Agility Health, Oakland , Senior Front Office Specialist, Other , Oakland, California

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