Senior Front Office Specialist
SOL Physical Therapy- Oakland, CA
Alliance Physical Therapy is a leading provider of physical
rehabilitation programs and services in over 20 states. We are
seeking a Senior Front Office Specialist for our outpatient clinics
in Oakland, CA.
The Senior Front Office Specialist (SFS) will travel between our
two (2) clinics at SOL Physical Therapy observing, supporting and
assisting current Front Office Coordinators (FOCs) with Alliance
front office policies and procedures. They will also train new FOC
hires and provide front office coverage when the need arises.
During the coverage period, they will also assess and evaluate the
front office they are covering at, indicating areas of improvement
recommendations. When not covering at clinics, the SFS will travel
to clinics, assigned by their RFOM.
Essential Duties and Responsibilities:
Provides administrative support in accordance with established
practice standards and departmental policies.
Serves as the lead trainer who will onboard and train all new
FOCs at SOL Physical Therapy and is responsible for setting them up
for full success.
Implement standardization and ensure adherence to the front
office policies and procedures implemented are being followed in
the clinics by all FOCs.
Acts as a liaison between the FOCs and the Regional Front Office
Manager providing support to all Front Office Coordinators at SOL
Observes, supports, and assists current FOCs with front office
policies and procedures.
In their coverage capacity, they serve as the liaison between
the clinic staff and patients and are responsible for effectively
and professionally communicating company policies, procedures and
Responsible for following all compliance, Medicare and HIPAA
Answers phones, directs calls to appropriate individuals, and
Copies, sorts, and files records related to office activities,
business transactions, and other matters.
Maintains filing systems either manually or electronically.
High school diploma or equivalent required.
At least one year of administrative and clerical experience
Ability to communicate effectively and professionally.
Ability to handle multiple tasks in a very busy environment.