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Full Time Engagement Specialist

Company: Covenant House California
Location: Oakland
Posted on: June 9, 2021

Job Description:


Job Description for Engagement Specialist

As our direct care staff work with youth that are 18-24 years old,

we require that applicants are at least 25 years old.

Covenant House California is seeking qualified applicants to become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. Applicants with knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment would be highly preferred.

Covenant House California offers an excellent benefits package including: medical, vision, dental, an EAP program, pension, tax deferred annuity and a generous vacation package.

Become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Covenant House California offers an excellent benefits package in a supportive work environment.

During these tough times CHC is committed to keeping our staff safe and healthy so all full time employees who are hired will have benefits at date of hire. These benefits include: medical, vision, dental, life insurance and Long Term Disability. Other benefits include pension, tax deferred annuity and a generous vacation package.

Covenant House California (CHC) is a non-profit agency whose mission is to serve homeless and trafficked youth (18-24) to offer safety, hope and opportunities to move forward.


Under the supervision of the Director of Community Engagement, the Engagement Specialist, will be responsible for providing workshops, wellness groups, education and employment support, light case management to youth that are unstably housed and provide an overall presence throughout the Wellness Center during drop in hours to youth experiencing homelessness. The Engagement Specialist will be expected to engage in both coordination of the program as well as direct client services and thorough data collection of services and unique youth served. The Engagement Specialist will infuse knowledge around trauma informed service, harm reduction practice and positive youth development programming in a their daily work with youth that are dealing with complex trauma including trafficking, mental health challenges, substance use and overall wellness. The position will work collaboratively with CHC staff and other service providers in the community and is also responsible to ensure that documentation and data tracking is entered into HMIS and ETO. CHC is committed to meeting young people where they are, accepting them for who they are, applying an approach to engagement that is relentless, so that they can fulfill their dreams.


Engage in day outreach efforts to offer services to youth experiencing homelessness or unstably housed ages 18-24 outside of the Covenant House shelter program. Day outreach efforts will also include offering services to the youth on the Covenant House shelter wait list and in the Wellness Center.

Oversee drop-in hours for program participants at Covenant House Wellness Center. Duties would include checking in participants, offering basic necessities such as food, clothing, and hygiene, and monitoring the overall safety of participants while onsite for activities and creating a safe, affirming, inclusive environment for youth to recover in daily.

Support and ensure the intake process of clients into the Wellness Center program; performing assessments, orientation, and data collection.

Plan, lead, or set-up daily workshops or group experiences for youth accessing the Wellness Center around employment, wellness, substance use, affect regulation, housing stability, etc. These are optional group experiences that will give youth opportunity to creatively express themselves and engage in their overall wellness and personal goals.

Tracking data elements required into ETO and HMIS to ensure compliance with varies grants and funder requirements.

Work to establish and strengthen partnerships with other agencies whos services, staff and resources can benefit the overall wellness and housing insecurity our youth face. This includes tracking volunteers, services and resources given and received.

Offer individual case management services to youth in areas of employment, education, wellness, housing instability, safety planning and relationship support.

Assist Community Involvement Coordinator in facilitating community outings to participating businesses, corporations, wellness opportunities and cultural events.

Monitor program budget, supplies, and incentive programs.

Other duties as assigned.


EDUCATION: Bachelors degree preferred in field related to social services.

EXPERIENCE: Minimum of 3 years of experience working with youth experiencing homelessness and trafficking. Must be knowledgeable around applying harm reduction principles in a trauma-informed environment with experience in drop-in center or outreach preferred.

SKILLS: Must have strong communication and organizational skills. Must be computer literate (Microsoft Office, etc.) Must be a self-starter and team player with the ability to work with other staff members, youth, vendors and the public. A desire to build positive relationships with youth and an orientation towards strength-based positive youth development a must.

TRANSPORTATION:Must have valid CA Drivers license and be able to drive residents to activities using CHC vans.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/night/holiday work may be required. Full-Time 40 hours per week.

EQUIPMENT USED:Computers, calculators, fax machines, telephone and other equipment required.

Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

Keywords: Covenant House California, Oakland , Full Time Engagement Specialist, Other , Oakland, California

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