Middleware Laboratory IT Workflow Consultant
Company: Hoffmann-La Roche Ltd
Posted on: June 9, 2021
The IT Workflow Consultant provides advanced technical advice to
support a variety of post-sales activities, including installation,
testing, integration, and maintenance of RDC products. This
includes the responsibility of customer consulting engagement for
system solutions of the RDC IT products to RDC instrumentation and
customers' medical systems (LIS, EMR, etc) Assists Field Project
Managers and Sales/Marketing Staff in assessing the application of
RDC products to meet customer needs and preparing detailed product
specifications for the implementation and integration of customer
applications and/or solutions. Responsible for completing all
required pre sale and post sale technical implementation activities
within the prescribed time frame, following documented procedures
and processes, to ensure the product application/solution functions
to specifications. Ensures that the product application/solution
functions according to specifications. Ensures customer
satisfaction during the installation and integration processes and
post-go-live period through active consulting, and implementation
of IT solutions.
Manages expectations, identifies risks, and formulates plans to
minimize impacts to the project. Directs and coordinates activities
to ensure project progress on schedule while meeting all other
specified project performance parameters. Actively participates in
and conducts pre-implementation, implementation and post-project
review meetings for RDC customers and internal stakeholders.
Provides complex technical support to customers on operational
aspects of the IT Solution for the pre-implementation
responsibilities; e.g. implementation. Performs remote and/or
on-site consulting for system software and solution. Applies a
broad knowledge of practices and principals in analyzing situations
or data. Requires frequent travel, 40% or greater, to customer
sites for consultation and/or installation, issue resolution and
participation in team meetings as required.
A seasoned professional with wide-ranging experience. Works on
complex issues/projects where analysis of data requires evaluation
of identifiable factors. . Exercises judgment in evaluating methods
and may determine criteria for obtaining solutions. May coordinate
the activities of other employees. Networks with senior internal
and external personnel in the area of expertise as well as some key
contacts outside the area of expertise. Responsible for maintaining
and continuously improving the quality system and achieving quality
objectives through daily actions.
Key Roles & Responsibilities:
Responsible for obtaining customer requirements prior to project
Determines customer needs and sets appropriate installation
expectations, ensuring resources are aligned and available to
complete the required activities within the prescribed time-frame.
Performs validation process of IT solutions to evaluate
effectiveness. Ensures all customers are fully satisfied with their
IT product installation.
Assessment of customer lab workflows and current testing
environment. Translates into Roche IT Product configuration
Designs, gains agreement, and communicates professional project
plans for customer implementations which confirm with RTD policies
Directs and coordinates activities to ensure project progresses
on schedule and meets specified project performance parameters.
Provides support for mock go-live and go-live support
Responsible for administrative requirements including expensing,
project reports, documentation, status reports, and adherence to
Assist in highly complex customer pre sales calls to ensure we
are providing the right solution for the customer.
Consults with customers and key stakeholders to design and
implement highly complex workflows to maximize the RDC solution for
Participates in the review of requirements for new product
Provide expert technical advice to internal resources and
customers, in the implementation of Roche solutions and
investigation and resolution of complex issues.
Serve as the subject matter expert for Roche IT solutions across
the RDC organization, including field and support staff. Liaise
with the global life-cycle teams to ensure product readiness for
the RDC organization, including review of installation
documentation, internal and external product testing, and internal
procedure and documentation updates.
- Leads new hire training and mentors new hire and less
experienced team members.
- Bachelor's Degree in Computer Science, Information Technology,
Medical Technology, Life Sciences and 4 years of laboratory IT,
general IT, product line experience or 6 years experience.
Technical skills within product groups; including Microsoft
Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss,
Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
Fluency with healthcare domain integration standards (HL7, ASTM,
IHE, DICOM, HIPAA, ADT, etc.)
Experience with file parsing (XML, XSLT, etc.)
Strong understanding of RDC total solution including interaction
between RDC IT Solutions and Instruments
In-depth knowledge of the clinical customer base and critical
components of an LIS and laboratory IT processes and workflows
Ability to troubleshoot complex problems, and drive
- Highly Effective communication skills; ability to effectively
communicate with and translate requirements for both technical and
non-technical groups Indicate below any additional preferred
requirements if applicable (optional):
Three years project or process management experience,
- Understanding of RDC total solution including interaction
between RDC IT Solutions and Instruments
Colorado applicants are not eligible
Roche is an equal opportunity employer and strictly prohibits
unlawful discrimination based upon an individual's race, color,
religion, gender, sexual orientation, gender identity/expression,
national origin/ancestry, age, mental/physical disability, medical
condition, marital status, veteran status, or any other
characteristic protected by law.
If you have a disability and need an accommodation in connection
with the on-line application process, please email us at
Keywords: Hoffmann-La Roche Ltd, Oakland , Middleware Laboratory IT Workflow Consultant, Other , Oakland, California
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