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Senior Customer Success Associate

Company: Marqeta Inc
Location: Oakland
Posted on: January 10, 2022

Job Description:

Named one of Fast Companys Most Innovative Companies in the World in 2021, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API modern card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions and manage payment operations in real-time.We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta is certified as a 2021-2022 Fortune Great Place to Work, highlighting our company culture and open and collaborative work environment. We power possibilities for our customers and each other by bringing the brightest talent together to do the best work of our lives.Marqeta strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well. Learn more about Marqeta on our Website, Twitter and LinkedInPosition SummaryAs a Customer Success Associate, you'll provide strategic account support and manage a wide range of initiatives providing analytical insight and operational efficiency in support of growth targets for Marqeta. The Customer Success team works closely with many groups in the organization, working as experts on Marqetas platform and trusted advisors to help our customers leverage our technology to drive growth.This position requires a proactive, resourceful team player who has the ability to take ownership of projects, collaborate with cross-functional teams, and to see those initiatives to completion while streamlining processes and allowing our team to scale the growth of our business. No day is the same in this role, as the Customer Success team is key to working across our partners, customers, and organization to drive innovation in the industry.What you'll doThis role performs a wide range of activities - here are a few of the essential qualifications and characteristics:Organization Master: Staying on top of all matters in-flight by documenting, tracking, and supporting the daily functioning and operations of customer programs. Attention to detail and professionalism is key in all communications. You'll be responsible for monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Customer Success team.Self-Starter: You dont sit around and wait for things to happen. Youre proactive about getting the necessary tasks done while also anticipating needs before they arise. You add strategic value to the team by identifying opportunities to drive business process improvements.Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the payments industry. Come to the table with suggestions rather than problems. Strategic Connector: Build relationships and navigate internal teams in order to get answers, drive progress, and create solutions in a timely mannerFinTech Fascination: You want to develop a deep knowledge of disruption in the payments space while working with the top innovators in the space.What we're looking for2-5 years of experience working in Sales Operations, Business Development, or Account Management. Ability to take ownership of analytical projects and see them to completion within a specified timeframe; a strong skill-set working with Microsoft Excel and Google Sheets (pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.) is helpfulWorking knowledge and experience with Salesforce preferredSuperior communication skills (interpersonal, verbal, presentation, written, email), analytical skills and creative problem-solving skills.Ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against tight schedules.Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.Bachelors Degree preferred or equivalent combination of education and experience.Benefits And PerksRich suite of benefit plans; employee premiums paid 100%Flexible Time Off Paid Medical, Pregnancy, Parental and Family LeavesRetirement savings program with Company contributionCompetitive payMeaningful equityEmployee Stock Purchase PlanFree perks programs that include, financial coaching, and ID theft protectionBi-annual Hack Week to support and reward innovationOpen, transparent culture that includes Town Hall meetings, Lunch-and-Learns and more! Access to corporate gym membership rates, other discounts and employee perksAnd for select regions; a monthly stipend to support our hybrid work model, and pet insuranceAs part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, candidate, or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military or veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.by Jobble

Keywords: Marqeta Inc, Oakland , Senior Customer Success Associate, Other , Oakland, California

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