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Help Desk

Company: Latitude, Inc.
Location: Oakland
Posted on: January 10, 2022

Job Description:

2-4 years in a help desk or technical support assistance role in a commercial or health care setting with a large user base. Relevant experience and training preferred. Proficient in administrating technical software, hardware and network problem resolution Fully capable of making independent decisions by performing problem diagnosis in a Help Desk environment Security+ certification Secret Security Clearance Familiar with web application systems Strong background with Macintosh OS X Operating Systems Experience with Windows 10 Operating Systems and MS Office Desired Skills Outstanding customer service and interaction skills, as well as excellent, consistent verbal and written communications skills. A desire to grow and further develop skill set. Ability to present complicated technical issues with clear easy-to-follow solutions and a path to resolution. Ability to manage and prioritize support requests from different employee groups and via different delivery methods. A willingness to document problem resolution sufficiently to allow a co-worker to understand the problem and resolution to the problem.Powered by JazzHR

Keywords: Latitude, Inc., Oakland , Help Desk, Other , Oakland, California

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