Company: Latitude, Inc.
Posted on: January 10, 2022
2-4 years in a help desk or technical support assistance role in
a commercial or health care setting with a large user base.
Relevant experience and training preferred. Proficient in
administrating technical software, hardware and network problem
resolution Fully capable of making independent decisions by
performing problem diagnosis in a Help Desk environment Security+
certification Secret Security Clearance Familiar with web
application systems Strong background with Macintosh OS X Operating
Systems Experience with Windows 10 Operating Systems and MS Office
Desired Skills Outstanding customer service and interaction skills,
as well as excellent, consistent verbal and written communications
skills. A desire to grow and further develop skill set. Ability to
present complicated technical issues with clear easy-to-follow
solutions and a path to resolution. Ability to manage and
prioritize support requests from different employee groups and via
different delivery methods. A willingness to document problem
resolution sufficiently to allow a co-worker to understand the
problem and resolution to the problem.Powered by JazzHR
Keywords: Latitude, Inc., Oakland , Help Desk, Other , Oakland, California
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