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Resident Services Coordinator I or II- Giant Road Apartments

Company: East Bay Asian Local Development Corporation
Location: Oakland
Posted on: January 13, 2022

Job Description:

EBALDC invests heavily in our 32 residential properties with people- and place-based strategies to ensure our residents live healthy, happy lives. Expanding affordable rental housing options is a key strategy for EBALDC, and part of this is to continue to invest in holistic resident services. Our Resident Services team provide supports that improve housing stability, increase economic wellbeing, strengthen social cohesion, and foster overall quality of life. Resident Service Coordinators are responsible for providing a variety of services that promote these goals.

Giant Road Apartments include 86 multi-family rental units in the city of San Pablo in Contra Costa County. Residents at this site come from a variety of backgrounds, and are targeted for households with initial incomes between 30% and 60% of Contra Costa County Area Median Income (AMI). Giant Road Apartments includes 12 supportive housing units reserved for homeless households with at least one disabled member and at least one minor. Services at the property include afterschool and summer youth programming provided by the Resident Services Coordinator.

We are hiring either a Resident Service Coordinator I or II, depending on the experience of the candidate. The RSC I is an entry-level position, and RSC II is a junior-level position. The role will be based at Giant Road Apartments in San Pablo, CA, with some remote work during the COVID-19 pandemic.

Key Duties & Responsibilities:
Direct Resident Service Coordination and Individual Assistance

Provide individual resident assistance, including support with applying and/or maintaining public benefits, maintaining housing stability, seeking employment, or budgeting
Support residents with concerns about the property and neighbors, including mediation, crisis intervention, housekeeping issues, and housing re-certifications. Receive and address referrals for support from Property Management team. Collaborate with tenant case managers, if available
Develop and maintain a service provider referral network. Refer residents to address needs not covered by our team, and follow up on progress
Host service partners that are relevant to resident needs at resident meetings or through group workshops
Provide good customer service, acting courteously, compassionately, and responsively to all residents
Adhere to confidentiality requirements set forth by EBALDC

If RSC II:
Respond appropriately with conflict resolution techniques and de-escalation to client behavioral issues, including mental health emergencies or negative feedback to services

Resident Community Building and Leadership Development

Recruit and build relationships with residents in an inclusive manner through door-knocking, one-on-one meetings, fliers, phone calls, and other methods as deemed effective. Facilitate planning, coordinate and host resident community engagement activities with a goal of building neighbor connectedness
Build relationships with community based organizations and connect residents with engagement opportunities with local programs, events, and advocacy groups
Support the development of resident groups, associations, or committees as requested by residents

If RSC II:
Ensure that resident feedback is related to EBALDC management and partners, and relate results of input back to residents
Support individual resident leaders with leadership development tools, training, and connection to leadership opportunities

Partnerships and Property Management Coordination

Coordinate with Property Management on services provided for residents, including:
Meeting on a bi-weekly basis to discuss referrals, assess service needs, discuss resident concerns, plan resident meetings and events, and discuss other developments related to the property and residents
Focus on residents in jeopardy of losing their housing by brainstorming Service, Case Manager (if available), and Property Management solutions
Discuss and collaborate on property and resident safety concerns
Planning, designing, and participating in resident meetings, property events, and other activities together
Build service partnerships with local organizations for referrals, resident education, and community building opportunities

If RSC II:
Gain input from Property Management, residents, and service partners in service planning and program delivery

Property Based Duties Related to Giant Road Apartments

Coordinate and support family and youth programming at the site, including providing part-time after-school and summer programming on site based on resident interest
Maintain knowledge of available local afterschool and youth programming resources and refer families where possible
Provide targeted support with regular follow-up to our 12 supportive housing units on site
Support residents with special needs, including formerly homeless, people living with HIV/AIDS, or disabled populations with direct services or coordination with case managers
As need, support rental assistance programs, including providing such services for non-residents

Program Planning, Evaluation, and Reporting

Accurately and efficiently enter data into various online customer tracking systems in a timely manner
Provide accurate and timely reporting on resident status using digital and paper case files, following standards on case note writing and based on EBALDC document and privacy standards
Complete monthly, quarterly, and annual reports in a timely manner, including program reports, client surveys, client success stories, event summaries, and program photos
Develop, follow, and meet goals set in property Annual Service Plans based on resident need and agency deliverables

If RSC II:
Regularly engage in brainstorming and group discussions with colleagues to problem solve and generate creative new solutions and approaches to customer issues and business processes
Develop and maintain program budget for service activities. Plan for and procure supplies in a timely manner according to budget

Time Management

Report to work as scheduled, and follows call-in and approval procedures for time off
Organize and prioritizes work effectively
Participate in training and development programs to improve personal skills/knowledge

If RSC II:
Develop a personal plan for continuing professional development

Required Knowledge, Skills, & Abilities:
A minimum of two to four years of experience in basic social service delivery, with preference for experience in property-based social services
Experience and proficiency in working in diverse, low-income communities with cultural competency and sensitivity, and inclusive practices
Able to use good judgement and seek advice when appropriate
Demonstrates a positive attitude, respect, and rapport with colleagues
Has at minimum a high school diploma, GED, and/or an Associate Degree
Basic knowledge of Microsoft Office
Has updated CPR & First Aid certifications, provided by EBALDC
Passes criminal, DOJ, and other background checks
Certified in safe food handling practices, with annual renewal, provided by EBALDC

To be considered for an RSC II, must have at minimum:
Higher number of years of experience and/or education credentials
Ability to demonstrate good written and oral communication, expressing ideas and information accurately
Ability to define and solve problems, including seeking understanding from others when needed

Benefits and Other Information:
EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.

**All candidates will be subject to a background check and COVID-19 Vaccination is required as a condition of employment**

Please DO NOT call

EBALDC is an EOE/AA Employer

To apply for the Resident Service Coordinator I or II position, please click the link below. Please do not call.

Keywords: East Bay Asian Local Development Corporation, Oakland , Resident Services Coordinator I or II- Giant Road Apartments, Other , Oakland, California

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