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Resident Communicator

Company: The Judge Group
Location: Oakland
Posted on: May 12, 2022

Job Description:

Location: Oakland, CA Description: The Judge Group has partnered with a company that is building the world's leading real estate investment marketplace. This is a long-term position that is fully remote but you must live in: Tampa, FL, Ft. Myers, FL, Dallas, TX, Houston, TX, Charlotte, NC, Las Vegas, NV, Phoenix, AZ and Atlanta, GA. ***Send your resume and job you are apply for directly to for faster consideration***We are the leading marketplace for investing in single-family rental homes. Our mission is to make real estate investing radically accessible, cost effective and simple. We want to use technology to transform the way real estate is bought and sold and make real estate investing as simple as investing in stocks. Simply put, we are passionate about helping our customers build wealth through real estate. We have been recognized as a Great Place to Work - and was recently named to the Forbes Fintech 50 and the Red Herring 100 lists of most innovative companies. We have raised over $135M to date and have offices across the US in Oakland, CA, Dallas, TX and New York, NY with approximately 500 people and is growing rapidly. Check out our reviews and see why our employees love working here! We've built an amazing culture where everyone has a voice. We're nice. We get things done. We have fun. We believe in work-life balance (yes, you can really take a vacation). And our values are pretty B.A.D.A.S.S. Be customer obsessed. Act like an owner, because you are one. Don't be afraid to break things in the pursuit of better. All of us are empowered to do the right thing. Stay curious and create what's next. Fast. Seriously. No jerks.The Resident Communicator is responsible for overseeing all communication required for our tenanted properties. This role will require a high level of customer service along with a task-based mindset. The Resident Communicator will partner with the Leasing Coordinator to ensure all leasing processes are completed with a high level of customer care. This role will report to the Head of Leasing and Resident Services.What You Will Do --- Demonstrate superior customer service and integrity with a commitment to innovation, efficiency and fiscally responsible activity. --- Oversee all tenant communication including move-in, renewal, and move-out inquiries. --- Manage communication within the tenant portal. --- Follow-up with work-order status and internal communications to ensure timely response times. --- Communicate clearly and concisely with details to internal team. --- Complete and update information in relevant systems (Yardi, Salesforce, etc.) --- Manage customer feedback surveys and follow ups --- Adhere to all local, state and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable laws pertaining to property management or residential leasing. --- Perform other related duties or special projects as assigned. --- Ability to work overtime as needed.What You Bring With You --- High School degree --- 2 years of experience in customer service, preferably in similar positions or within the Real Estate industry --- Understanding of lease application process preferred --- Strong communication and interpersonal skills with a strong focus on customer service --- Ability to handle a high call volume while maintaining a friendly and professional demeanor --- Must have knowledge & understanding of basic technology and be able to use internet & various computer programs --- Microsoft Office, internet and other basic computer skills --- Yardi experience preferred --- Bilingual a plusFor our regular full-time roles we offer a great benefits package!Competitive compensationMedical, Vision and Dental for you (95%) and your dependents (65%)401kFlexible time off and sick daysSupplemental bonus to support "work from home" office needsEquity incentives to give you a stake in the Company's futureWe are an upbeat and collaborative work cultureVirtual company-sponsored outingsWe are an equal opportunity employer. In keeping with the values, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

Contact: This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Oakland , Resident Communicator, Other , Oakland, California

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