Home Care Coordinator

Company: Manos
Location: Oakland
Posted on: May 15, 2022

Job Description:

Job Description Full-Service Care Coordinator Manos Home Care assists people with disabilities and illnesses in their activities of daily living. Our service takes place in client---s homes and their immediate surroundings. We have been in business for over thirty years and are the leading provider of non-medical attendant care for Alameda and Contra Costa---s DDS respite and day care programs. Manos Home Care employs over 1,600 workers, serving clients from a variety of cultures and who speak a variety of languages. Our company is employee owned through an employee stock ownership program---an ESOP. Manos office hours are 8:30 AM to 5:00 PM, Monday through Friday, excluding designated office closures. Job Summary: Our administrative staff members ensure that Manos Home Care---s commitment to stakeholders is reflected in all operations. The Full-Service Care Coordinator ensures our clients and their families receive the best possible care through identifying, hiring and matching DSP Care Providers with clients. The Full-Service Care Coordinator also works with Case Managers and Manos Administrative staff to ensure communication, resources, and contracts reach the appropriate parties, that DSPs are properly supported, and services are provided to clients without interruption. Supervision: The Full-Service Care Coordinator reports directly to the Client Services Supervisor. Specific interdepartmental projects may involve reporting to project leads or leading a project. This position supervises DSPs in the field. Essential Job Functions: The Full-Service Care Coordinator must be able to make and receive phone calls, write and respond to emails; use software programs and databases on company-approved equipment; filing; generating reports; maintain polite and professional communication via phone, email, postal mail, and office visits; following operational guidelines and company policies; this is not an exhaustive list of essential job functions. Duties and Responsibilities -- Answering phones, emails and mail correspondence -- Staff care providers in client homes -- Perform in-home introductions to clients and their family members Explain programs and services -- Data entry into information systems -- Tracking activities & documenting communications -- Interview, screen and hire DSP Care Givers -- Perform intakes for new client referrals -- Coordinate services between clients, DSPs and case managers -- Receive, investigate and address issues in service provision -- Additional Administrative Responsibilities as necessary Supervisory Responsibilities -- Interview, screen and hire DSP Care Givers -- Explain personnel policies and ensure they are being followed -- Investigate and resolve service and performance issues -- Conduct personnel and disciplinary meetings with DSP Care Givers as needed Physical Requirements/Working Conditions -- Occasional lifting up to ten lbs. -- Must be able to work in a climate controlled, office environment. -- Must be able to maintain a clearly defined workspace at home that is clean, free from distractions and obstructions, and is in ergonomically sound condition. -- Vision must be good or corrected to normal to perform normal job duties. -- Hearing must be sufficient to understand information and to perform job duties. -- Ability to read and write in English in order to process paperwork and follow up on any actions necessary. -- Ability to sit for extended periods of time. -- Manual dexterity needed for keyboarding and other repetitive tasks. -- Ability to drive to client---s homes throughout the day Knowledge, Skill, and Experience Minimum Education Required : Bachelors Degree Background Check: A background check including but not limited to the Department of Justice will be performed prior to hire. Harassment Prevention and California Mandated Reporter Trainings are also required. Minimum Experience Required: 2 years of administrative experience Skills Required : -- Fluent in English & Spanish -- Able to write coherent, grammatically correct sentences and paragraphs in English -- Computer literate -- A self-starter -- Fair and modest -- Able to relate to a wide variety of cultures, backgrounds, and abilities -- Diligent and able to maintain focus while working under deadlines and distractions You must have: -- Strong customer service skills -- Excellent communication and interpersonal skills -- Strong problem-solving skills -- A willingness to continue learning -- Strong written and verbal communication skills are required. -- Driver---s license, a reliable, insured car, and a good driving record Wages and Benefits -- This position is non-exempt and hourly; work outside of regular office hours may be required as needed. -- Separate Paid Time Off and Sick Leave Pay banks -- Group Health & Dental -- Paid administrative holidays -- Mileage reimbursement according to current IRS rates for any Manos-related appointments or errands involving use of your car -- Employee Stock Ownership Plan Job Type: Full-time Pay: $25.00 per hour Benefits: Dental insurance Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Oakland, CA 94619: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: scheduling: 1 year (Preferred) disability services: 1 year (Preferred) Language: Spanish (Required) License/Certification: Driver's License (Required) Work Location: One location

Keywords: Manos, Oakland , Home Care Coordinator, Other , Oakland, California