Home Care Coordinator
Company: Manos
Location: Oakland
Posted on: May 15, 2022
|
|
Job Description:
Job Description Full-Service Care Coordinator Manos Home Care
assists people with disabilities and illnesses in their activities
of daily living. Our service takes place in client---s homes and
their immediate surroundings. We have been in business for over
thirty years and are the leading provider of non-medical attendant
care for Alameda and Contra Costa---s DDS respite and day care
programs. Manos Home Care employs over 1,600 workers, serving
clients from a variety of cultures and who speak a variety of
languages. Our company is employee owned through an employee stock
ownership program---an ESOP. Manos office hours are 8:30 AM to 5:00
PM, Monday through Friday, excluding designated office closures.
Job Summary: Our administrative staff members ensure that Manos
Home Care---s commitment to stakeholders is reflected in all
operations. The Full-Service Care Coordinator ensures our clients
and their families receive the best possible care through
identifying, hiring and matching DSP Care Providers with clients.
The Full-Service Care Coordinator also works with Case Managers and
Manos Administrative staff to ensure communication, resources, and
contracts reach the appropriate parties, that DSPs are properly
supported, and services are provided to clients without
interruption. Supervision: The Full-Service Care Coordinator
reports directly to the Client Services Supervisor. Specific
interdepartmental projects may involve reporting to project leads
or leading a project. This position supervises DSPs in the field.
Essential Job Functions: The Full-Service Care Coordinator must be
able to make and receive phone calls, write and respond to emails;
use software programs and databases on company-approved equipment;
filing; generating reports; maintain polite and professional
communication via phone, email, postal mail, and office visits;
following operational guidelines and company policies; this is not
an exhaustive list of essential job functions. Duties and
Responsibilities -- Answering phones, emails and mail
correspondence -- Staff care providers in client homes -- Perform
in-home introductions to clients and their family members Explain
programs and services -- Data entry into information systems --
Tracking activities & documenting communications -- Interview,
screen and hire DSP Care Givers -- Perform intakes for new client
referrals -- Coordinate services between clients, DSPs and case
managers -- Receive, investigate and address issues in service
provision -- Additional Administrative Responsibilities as
necessary Supervisory Responsibilities -- Interview, screen and
hire DSP Care Givers -- Explain personnel policies and ensure they
are being followed -- Investigate and resolve service and
performance issues -- Conduct personnel and disciplinary meetings
with DSP Care Givers as needed Physical Requirements/Working
Conditions -- Occasional lifting up to ten lbs. -- Must be able to
work in a climate controlled, office environment. -- Must be able
to maintain a clearly defined workspace at home that is clean, free
from distractions and obstructions, and is in ergonomically sound
condition. -- Vision must be good or corrected to normal to perform
normal job duties. -- Hearing must be sufficient to understand
information and to perform job duties. -- Ability to read and write
in English in order to process paperwork and follow up on any
actions necessary. -- Ability to sit for extended periods of time.
-- Manual dexterity needed for keyboarding and other repetitive
tasks. -- Ability to drive to client---s homes throughout the day
Knowledge, Skill, and Experience Minimum Education Required :
Bachelors Degree Background Check: A background check including but
not limited to the Department of Justice will be performed prior to
hire. Harassment Prevention and California Mandated Reporter
Trainings are also required. Minimum Experience Required: 2 years
of administrative experience Skills Required : -- Fluent in English
& Spanish -- Able to write coherent, grammatically correct
sentences and paragraphs in English -- Computer literate -- A
self-starter -- Fair and modest -- Able to relate to a wide variety
of cultures, backgrounds, and abilities -- Diligent and able to
maintain focus while working under deadlines and distractions You
must have: -- Strong customer service skills -- Excellent
communication and interpersonal skills -- Strong problem-solving
skills -- A willingness to continue learning -- Strong written and
verbal communication skills are required. -- Driver---s license, a
reliable, insured car, and a good driving record Wages and Benefits
-- This position is non-exempt and hourly; work outside of regular
office hours may be required as needed. -- Separate Paid Time Off
and Sick Leave Pay banks -- Group Health & Dental -- Paid
administrative holidays -- Mileage reimbursement according to
current IRS rates for any Manos-related appointments or errands
involving use of your car -- Employee Stock Ownership Plan Job
Type: Full-time Pay: $25.00 per hour Benefits: Dental insurance
Health insurance Paid time off Schedule: 8 hour shift Day shift
Monday to Friday Ability to commute/relocate: Oakland, CA 94619:
Reliably commute or planning to relocate before starting work
(Preferred) Education: Bachelor's (Preferred) Experience:
scheduling: 1 year (Preferred) disability services: 1 year
(Preferred) Language: Spanish (Required) License/Certification:
Driver's License (Required) Work Location: One location
Keywords: Manos, Oakland , Home Care Coordinator, Other , Oakland, California
Click
here to apply!
|