Mac Deskside support

Company: Net2Source Inc.
Location: Oakland
Posted on: May 17, 2022

Job Description:

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.
Title: MAC Desktop Support Location: Oakland, CA (Onsite from day one)FTE-Permanent Client seeks experienced Apple/Mac desk side support resource residing in the Oakland, CA office. Candidate able to interface with Top Executives (VIP's) to support our Executive team with white glove technical support. Candidate must also be able to provide face-to-face support for Apple/Mac products to all users in the Oakland office. Must be proficient at building positive relationships with Executive and employees offering superior customer service. Focused on having high integrity, strong work ethic and being a team player with all types of personalities. This position will support our client by providing a core concentration of expertise and support on desktop/laptop with the primary focus on MacOS support in an enterprise environment.
Essential Functions/Responsibilities:

• Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required
• AS or BS degree in information technology, computer science, preferred
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests
• Experience with a ticketing system- ServiceNow experience a plus
• Expected to have in-depth knowledge of the latest technology used in Macintosh computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
• Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
• Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
• Experience in Mac Operating system installation and upgrading
• Analyze, troubleshoot, and repair a wide variety of PC & MacOS problems related to hardware and software
• Experience supporting MacOS across a range of versions
• Experience supporting common MacOS applications such as Adobe Creative Cloud and Microsoft Office 365, etc.
• Assist in developing and documenting improvements to current processes
• Provide technical support for events, video conferencing, and audio/visual setups.
  Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
  Equal Employment Opportunity Statement:Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
  Awards and Accolades:
  • America's Most Honored Businesses (Top 10%)
  • Awarded by USPAAC for Fastest Growing Business in the US
  • 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
  • Fastest 50 by NJ Biz (2020, 2019, 2020)
  • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
  • Top 100 by Dallas Business Journal (2020 and 2019)
  • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
  • 2019 Spirit of Alliance Award by Agile1
  • 2018 Best of the Best Platinum Award by Agile1
  • 2018 TechServe Alliance Excellence Awards Winner
  • 2017 Best of the Best Gold Award by Agile1(Act1 Group)
    Thanks & Regards
    Thanks & Regards,Rahul Rajrahul.raj@net2source.com201-258-5627.

Keywords: Net2Source Inc., Oakland , Mac Deskside support, Other , Oakland, California