Customer Experience Coordinator
Company: Dutch
Location: Oakland
Posted on: June 21, 2022
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Job Description:
Who We AreWe're a fast-growing tech company that is
revolutionizing veterinary care. We're on a mission to increase
access and care to pets across the country, delivering relief to
both pets and their pet parents. We are excited about tackling the
hard problems in an effort to help every dog and cat live their
happiest possible life. Who You AreYou are a customer experience
coordinator who enjoys being front and center with our customers
and our veterinarians, helping troubleshoot issues while adeptly
navigating our systems, all while providing an 11-star
experience.You love animals, you care about their well-being and
you not only have an affinity for helping pets, but people as well!
You have a background serving customers or clients and have
demonstrated patience and empathy. You are not shy about pointing
out problems and enjoy finding creative solutions in a fast-paced
environment. You are proactive, adaptive, and take pride in your
work.Responsibilities:Field and respond to member inquiries via
email (70%), Social (15%) and Live Chat (15%)Help onboard new
veterinarians, ensuring they are properly set up with our systems
and comfortable treating our petsEducate members on our products,
services and pricingAct as the point of contact for all veterinary
questions, responding in a timely and professional mannerLiaise
directly with our warehouse team, driving timely order
fulfillmentBe the eyes and ears of our customers and veterinarians,
alerting management about issues and amplifying pain points to the
organization.Help drive process improvements across veterinary
training, customer service and our platformsFind creative, fun, and
professional ways to surprise our customersWhat You'll Bring to the
Team:Ability to work M-FSome experience in a customer service or
client service roleAbility to think quickly and work
autonomouslyStrong organizational skills and careful attention to
detailQualifications:B.A. or college degree1-2 years experience in
a customer or client-facing roleBonus Points:Have worked with
Shopify, Gorgias and proprietary EMRsYou have a pet!Benefits:Remote
through 2021 (Hybrid in San Francisco, East Bay area in
2022)Competitive compensationFlexible PTOHealth, Dental and Vision
InsurancePet-friendly office
Keywords: Dutch, Oakland , Customer Experience Coordinator, Other , Oakland, California
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